topic Re: Does the 1st gen Google Video Doorbell come with a chime connector? in Cameras and Doorbells

Does the 1st gen Google Video Doorbell come with a chime connector?

JD222 — Mon, 20 Feb 2023 01:33:31 GMT

I inherited my brother's Google Video Doorbell (wired) when he sold his house and purchased the newer model. He said the doorbell didn't come with a chime connector, but everything I've found online indicates it may have included one.

If it did come with a chime connector, where can I get a replacement?

Re: Does the 1st gen Google Video Doorbell come with a chime connector?

MplsCustomer — Mon, 20 Feb 2023 02:00:40 GMT

@JD222

The Google Nest Hello Doorbell in its original box includes a chime connector. If the doorbell was installed, the chime connector should have been connected to the doorbell chime.

Unfortunately, Google Nest does not sell spare parts.

Re: Does the 1st gen Google Video Doorbell come with a chime connector?

JD222 — Mon, 20 Feb 2023 02:46:27 GMT

@MplsCustomer

Thank you for your prompt reply. Are there any after market sources I could look into where I might find a replacement?

Re: Does the 1st gen Google Video Doorbell come with a chime connector?

MplsCustomer — Wed, 22 Feb 2023 19:24:58 GMT

@JD222

Occasionally you can find a used "chime connector" on sites like eBay, but there are no after-market sources.

You could try contacting Support to see if they can do anything for you:

https://support.google.com/googlenest/gethelp

Re: Does the 1st gen Google Video Doorbell come with a chime connector?

EmersonB — Thu, 23 Feb 2023 22:10:51 GMT

Hi everyone,

@JD222, thanks for reaching out here in the Community. We understand that you wanted to get the chime connector of your Nest Doorbell. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

I appreciate the help, MplsCustomer.

Regards,
Emerson

Re: Does the 1st gen Google Video Doorbell come with a chime connector?

JD222 — Thu, 23 Feb 2023 23:21:41 GMT

Thanks for your reply. @MplsCustomer I appreciate it.

Re: Does the 1st gen Google Video Doorbell come with a chime connector?

JD222 — Thu, 23 Feb 2023 23:25:42 GMT

Thanks for your reply @EmersonB. I appreciate it. At the moment I'm also looking into other options but I may come back to this.

Re: Does the 1st gen Google Video Doorbell come with a chime connector?

EmersonB — Fri, 24 Feb 2023 14:16:23 GMT

Hey JD222,

You're welcome and thanks for getting back to us. Our support team will help you sending your chime connector. Don't forget to fill up the form to create your own case ID. Let us know if you have more questions.

Thanks,
Emerson

Re: Does the 1st gen Google Video Doorbell come with a chime connector?

Dan_A — Mon, 27 Feb 2023 19:00:38 GMT

Hi JD222,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Cheers,

Dan

Re: Does the 1st gen Google Video Doorbell come with a chime connector?

JD222 — Mon, 27 Feb 2023 19:28:22 GMT

Thanks everyone!

Re: Does the 1st gen Google Video Doorbell come with a chime connector?

Dan_A — Mon, 27 Feb 2023 20:24:41 GMT

Hey there,

No biggie! You will continue the conversation over email with our higher support and please be advised that this thread will be locked after 24 hours.

Kind regards,

Dan