topic Nest app & Google home… WTF in Cameras and Doorbells

Nest app & Google home… WTF

Pissedcustomer — Fri, 24 Feb 2023 21:27:51 GMT

Why on earth would you require multiple apps for your product?!?! I am so pissed off with this stupidity that I’m ready to return everything and start over with Ring.

the Nest app is nice and used 100% of the time but now we will need to switch to this shotty google home app.

terrible decision and from what I see ALL of your customers feel this way.

Never again

Re: Nest app & Google home… WTF

Brad — Wed, 01 Mar 2023 16:45:30 GMT

Hi there,

Thank you for your feedback on this, I fully understand the frustrations of not having your new Nest cams in the Nest app like you may be used too. However, the new Nest cameras and doorbells are exclusive to the Google Home app because we wanted to create an integrated experience with your speakers and displays.

You can now use the Google Home web app to view your cameras and doorbells. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support.

Best regards,

Brad

Re: Nest app & Google home… WTF

janthadeus — Sun, 05 Mar 2023 02:46:32 GMT

Hi Pissedcustomer,

Checking in — I hope Brad’s response answered your question. Let us know if you have more questions in mind.

Thanks for your help, Brad.

Best,

Re: Nest app & Google home… WTF

janthadeus — Mon, 06 Mar 2023 03:05:30 GMT

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best regards,