topic Re: Floodlight Set-up with 6 digit code and Last 4 of SN in Cameras and Doorbells

Floodlight Set-up with 6 digit code and Last 4 of SN

BriMahoney — Wed, 22 Feb 2023 04:44:45 GMT

So we just moved houses and I'm trying to install my floodlight. We no longer have the QR but I've been trying to use the 6 digit code and get nowhere.... I reset the camera to now have a pulsing blue light and nothing through either the nest app or the Home app will connect. The farthest I've gotten is the nest app asking to choose the last 4 of the serial number of the camera and that it could take a minute. After 20, I give up. Any thoughts or something I'm missing? Please help!

Thanks

Brianna

Re: Floodlight Set-up with 6 digit code and Last 4 of SN

MplsCustomer — Wed, 22 Feb 2023 15:30:09 GMT

@BriMahoney

The new Google Nest floodlight camera can only be set up in the Google Home app.

When changing Wi-Fi networks and reinstalling the camera, it is preferable to FIRST remove your camera from the Google Home app while on your old Wi-Fi network. Then you need to do a factory reset; this means pressing the reset button for at least 12 seconds. See the 2nd set of instructions ("factory reset" rather than "restart") here:

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-cam-battery-or-nest-cam-with-floodlight

Re: Floodlight Set-up with 6 digit code and Last 4 of SN

janthadeus — Sun, 26 Feb 2023 02:09:55 GMT

Hi folks,

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s response. Let me know if you need more help.

I appreciate the help, MplsCustomer.

Thanks,

Re: Floodlight Set-up with 6 digit code and Last 4 of SN

janthadeus — Wed, 01 Mar 2023 02:30:59 GMT

Hey BriMahoney,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Re: Floodlight Set-up with 6 digit code and Last 4 of SN

janthadeus — Thu, 02 Mar 2023 02:32:34 GMT

Hi there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,