topic Re: How do i stop nest from using all my internet up? in Cameras and Doorbells

How do i stop nest from using all my internet up?

JohnF — Mon, 23 Aug 2021 19:11:12 GMT

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Original poster: Diana Wolfe

How can I stop Nest Cams from using up all my high speed internet? I dropped resolution it used up internet in a couple days...

Re: How do i stop nest from using all my internet up?

JohnF — Mon, 23 Aug 2021 19:11:42 GMT

Hi Diana,

Nest cameras are designed to record continuously and upload the footage to Google's servers where the footage is analysed to generate alerts for people, movement or sound. Because of this, the usage can be significant, even on low quality. I have pasted the estimated data usage below which will give you an idea of how much data the various settings can use. You can learn more about the data usage on the support page here.

Quality and bandwidth setting

Low - 50 GB

Medium - 150 GB

High - 300 GB

-from Phil S UK(Product Expert)

Re: How do i stop nest from using all my internet up?

grippstick — Thu, 16 Feb 2023 00:55:16 GMT

But how do we stop it from using data? I don't want to turn them off, but they bring my network to a standstill every 10 minutes.

Re: How do i stop nest from using all my internet up?

Brad — Mon, 20 Feb 2023 17:48:38 GMT

@grippstick

I can imagine it has been an inconvenience, and I would love to look into this further for you. What troubleshooting steps have you done on your end? What are your Wi-Fi speeds like? And how far away is your router from your Nest Camera? Please let me know.

Best regards,
Brad

Re: How do i stop nest from using all my internet up?

grippstick — Wed, 22 Feb 2023 15:43:46 GMT

I am getting 110Mbps down and 8Mbps up. The cameras are about 10 feet away from my router. I have factory reset both my google wifi router and the cameras. I have paused both the cameras at the router and run a ping to 1.1.1.1 and get around 28ms. While they are paused I monitor my network traffic and total network bandwidth up is around 1Mbps. When I unpause the cameras and monitor traffic. I see both of them using ~6Mbps up and my pings slow to ~1000ms. After that initial unpause, they both periodically just slurp upload bandwidth. I have changed their resolution settings to High instead of max, but it doesn't help. I have them both paused at the router currently, because I can't use my network when they are active. This is a thing I started to notice about a month ago and it took me a while to track it down to the cameras.

Re: How do i stop nest from using all my internet up?

Brad — Wed, 22 Feb 2023 16:44:00 GMT

@grippstick

It seems that you do have a decent connection. Have you replaced or changed your Wi-Fi router recently? Any major changes made to your network? Please let me know.

Best regards,

Brad

Re: How do i stop nest from using all my internet up?

grippstick — Wed, 22 Feb 2023 21:33:45 GMT

No new changes. My configuration has been static for around 2 years, except for the addition of the cameras.

Re: How do i stop nest from using all my internet up?

Brad — Wed, 22 Feb 2023 21:48:55 GMT

@grippstick

Thank you for confirming that information with me. I think it may be a great idea for you to reach out to support in regard to this inquiry. Please fill out this form, and a support agent will reach out to you for next steps. Once filled out, please let me know, and also let me know if you have any follow-up questions or concerns.

Best regards,

Brad

Re: How do i stop nest from using all my internet up?

grippstick — Wed, 22 Feb 2023 21:54:22 GMT

I'll do that. Thank you for your help.

Re: How do i stop nest from using all my internet up?

Brad — Wed, 22 Feb 2023 21:58:39 GMT

@grippstick

Thank you for your patience with us while getting you in contact with support. You should hear from them soon, once the form is filled out.

Best regards,

Brad

Re: How do i stop nest from using all my internet up?

janthadeus — Mon, 27 Feb 2023 00:58:55 GMT

Hey there,

We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Thanks for your help, Brad!

Best,