topic Re: Outside camera notifications state cameras offline or not connected to wifi in Cameras and Doorbells

Outside camera notifications state cameras offline or not connected to wifi

Connect23 — Thu, 05 Jan 2023 22:56:19 GMT

Hi,

2 out of 3 outside nest camera notifications state either offline or not connected to wifi. We've checked the wires outside, unplugged and plugged nest cord from socket and restarted router, but the 2 cameras still show offline or not connected. Has anyone else had this issue?

Re: Outside camera notifications state cameras offline or not connected to wifi

Sandyroo — Thu, 05 Jan 2023 23:16:42 GMT

Ditto. Nest wireless cams never exhibited this behavior until recently. Fully charged, going on and offline randomly. All 3 cams + doorbell too. No change in location relative to wireless modem, strong wifi signal at cams. This did not occur until after our internet provider performed “upgrades” in our area, which may or may not be related?

Re: Outside camera notifications state cameras offline or not connected to wifi

AbigailF — Tue, 10 Jan 2023 03:16:45 GMT

Hey folks,

Thanks for reaching out — let's see what's going on.

A few questions: Has there been any recent changes on your network structure? What were the upgrades your Internet Service Provider configured to your network? Are you using a modem/router combo provided by your Internet Service Provider (ISP)? Also make sure that there are no special characters on your guest network's name and password.

Try giving these steps a try:

Unplug the power from your Google Wifi devices for 2 minutes.
Change your network's name and password.
If the issue persists, factory reset your network and use a different network name and password. Take note that you'll need to reconnect your other devices and that your network data will be removed when you do this.

Let us know how it goes.

Best,
Abi

Re: Outside camera notifications state cameras offline or not connected to wifi

Jeff — Fri, 13 Jan 2023 18:37:47 GMT

Hi all,

I just wanted to jump in real fast to see if you saw Abi's reply and to see if you still needed some help on this or if you were able to get it sorted out with those suggestions. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Re: Outside camera notifications state cameras offline or not connected to wifi

Sandyroo — Fri, 13 Jan 2023 18:50:08 GMT

My problem persists, rendering all three Nest wireless outdoor cams and wireless doorbell into an annoyance. These worked almost flawlessly when installed together new. Now I get notifications day and night, off an on, 24hrs a day. All four devices randomly go offline with a notification. If I check the cameras when I get a notification, it is indeed offline and “retry” fails to connect. All four randomly reconnect by themselves with no notification sent. I know when this happens whenever I get notification of something detected by cameras that we’re offline.

I tried reset, and fully recharging all devices, to no avail. Switching from Arlo to the latest, new Nest wireless cameras and doorbell was a winner for about 6 months. I’m frustrated by this new development.

Any help appreciated. The laundry list of obvious suggestions has not been helpful so far.

Re: Outside camera notifications state cameras offline or not connected to wifi

Bigelow — Tue, 17 Jan 2023 21:44:38 GMT

I am having the same problem. It just says offline but says it’s fully charge which it should be because it accepted the charge I gave it. But still says offline. So I reset to factory settings and set it up again, it says something is wrong and won’t complete the setup. Please help. Oh yea, I have 10 other cameras without a problem. There is nothing wrong with my network.

Re: Outside camera notifications state cameras offline or not connected to wifi

Bigelow — Tue, 17 Jan 2023 21:46:38 GMT

Help please

Re: Outside camera notifications state cameras offline or not connected to wifi

Seanyboy — Wed, 25 Jan 2023 19:48:59 GMT

Yes I have same problem I have reboooted I have reset I have addressed wifi issues

this camera worked flawlessly google needs to come on board with a solution

Re: Outside camera notifications state cameras offline or not connected to wifi

Bigelow — Sat, 28 Jan 2023 15:58:55 GMT

We are getting lots of agreements to our problem….. where are the people with the solutions?

Re: Outside camera notifications state cameras offline or not connected to wifi

SynL — Tue, 31 Jan 2023 16:15:16 GMT

Help please!

Same issue Reinstalled twice now and did all the changes to my network ID and passwords. It worked for about 6 hours then notifications start rolling in that my device is offline. Please assist!!!!

Re: Outside camera notifications state cameras offline or not connected to wifi

Seanyboy — Tue, 31 Jan 2023 17:37:59 GMT

Hi guys,

this is what helped me.
I brought the camera beside the router an set up again by 2 times with my original set up name etc this still failed to resolve the issue.
removed all camera data links to google home

set up camera with new name

so original was “front door” I tried this on the two follow up resets.
On the third reset in a week I named the the camera front door railings for example I’ve had no issue since.
Only one coincidence is I was near the end of my subscription !!!! (conspiracy theorist in me)

Re: Outside camera notifications state cameras offline or not connected to wifi

janthadeus — Thu, 02 Feb 2023 01:44:05 GMT

Hey folks,

Checking in — did you get a chance to try the troubleshooting steps that fixes Seanyboy’s camera connectivity issue? If so, how did it go? Let us know if you need more help.

Thanks for the help here, @AbigailF, @Jeff and @Seanyboy.

Regards,

Re: Outside camera notifications state cameras offline or not connected to wifi

janthadeus — Sun, 05 Feb 2023 01:47:32 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Best,

Re: Outside camera notifications state cameras offline or not connected to wifi

janthadeus — Mon, 06 Feb 2023 02:04:46 GMT

Hey there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best regards,

Re: Outside camera notifications state cameras offline or not connected to wifi

Bigelow — Mon, 06 Feb 2023 02:14:33 GMT

Thanks for the reply. I am in the middle of funeral and not home for a week. You lock things up. I’ll check things out that was mentioned when I got time. Have a wonderful day and keep up the great work. It’s helpful. 😊

Re: Outside camera notifications state cameras offline or not connected to wifi

Connect23 — Mon, 06 Feb 2023 13:30:59 GMT

Hi!

We found out that it was our wifi that wasn't strong enough and the router wasn't connecting properly with the internet company's modem. We had the modem replaced. One or two of the cameras still goes out occasionally, but it's because of the wifi connection. Not sure if we'll need a stronger router.

Re: Outside camera notifications state cameras offline or not connected to wifi

Sandyroo — Mon, 06 Feb 2023 18:04:58 GMT

Please do not add to our frustration by locking this thread. We will simply start a new one, same issue.

the solutions you suggest, and community members suggest, are onerous. Many steps affecting all my connected devices, if I rename my network and change passwords. I’m testing today again, this time recharging all devices before deleting them from my nest Home, deleting my Home, and starting over by creating a new home and adding them as new devices. Let’s see how that goes.

Meanwhile, I charged my original Arlo battery cams and turned them on after 173 days off (according to the software). They reconnected quickly, no issues. I’m remounting these again, at the same positions they were in, where they were replaced by the new Nest battery cams and doorbell. Interesting experiment, while I spend hours troubleshooting the Nest cams and doorbell.

Re: Outside camera notifications state cameras offline or not connected to wifi

janthadeus — Sun, 12 Feb 2023 07:00:32 GMT

Hello everyone,

Seanyboy, got it. We appreciate your time isolating your camera connectivity issue — it's a big help. Let us know if anything comes up.

Bigelow, sure, not a problem! Keep us posted.

Sandyroo, understood — let’s sort this out. What’s the status light of the cameras and doorbell? How far are the cameras and doorbell from the router? Were there any changes to your Wi-Fi network? Also, are your cameras and doorbell connected to a 2.4 GHz or 5 GHz Wi-Fi network?

Thanks,

Re: Outside camera notifications state cameras offline or not connected to wifi

Brad — Wed, 15 Feb 2023 17:29:00 GMT

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Outside camera notifications state cameras offline or not connected to wifi

Bigelow — Wed, 15 Feb 2023 17:37:04 GMT

Thanks brad. Between tonight and Tomorrow I hope to try this thing again. Life getting back to ‘normal’. Sorry about this.