topic Re: Downloading video footage from google home website? in Cameras and Doorbells

Downloading video footage from google home website?

Cs3 — Tue, 21 Feb 2023 15:51:29 GMT

Can you download video clips (or 24/7 video monitoring) from the google home website? If not, how are you supposed to get this recording onto a computer? It would be ridiculous if you have to download it to your phone and THEN upload to a computer, since all of this footage should be on the cloud.

Re: Downloading video footage from google home website?

MplsCustomer — Tue, 21 Feb 2023 17:32:06 GMT

@Cs3

Unfortunately, that's the current reality. Unlike the home.nest.com website for our older cameras, the "preview" home.google.com website only provides live-streaming.

Re: Downloading video footage from google home website?

Brad — Mon, 27 Feb 2023 18:03:33 GMT

Hi there,

Just checking in to see how the conversation is going. Thanks for your help here, MplsCustomer. It is correct, we do not have the option at this time. Please let us know if you have any further questions or concerns.

Best regards,

Brad

Re: Downloading video footage from google home website?

Cs3 — Mon, 27 Feb 2023 19:34:58 GMT

How can I get my 24/7 video from the app? There are events that the motion detection does not register but I would like to have. From the app you can only choose clips, but the footage I want is outside the clip.

Re: Downloading video footage from google home website?

MplsCustomer — Mon, 27 Feb 2023 20:21:44 GMT

@Cs3

Unfortunately, the Google Home app does not have the same ability that the Google Nest app and the home.nest.com website have for selecting a time range and creating a clip that can be downloaded.

Other customers in this forum report that the iPhone's built-in screen record feature can be used--somewhat clumsily--to create a clip of footage that was not flagged as an event.

Re: Downloading video footage from google home website?

Cs3 — Tue, 28 Feb 2023 15:20:57 GMT

So there is no way to download the footage from the cloud? Isn't that where everything is being saved? I need to have this video to report a crime and a lot of the action is not captured as a "clip". I have Nest Aware.

Re: Downloading video footage from google home website?

MplsCustomer — Tue, 28 Feb 2023 15:34:38 GMT

@Cs3

Unfortunately, there is no way to download footage recorded via the Google Home app if it is not flagged as an event clip. We have to resort to using some sort of tool that captures the video while playing the footage on our mobile device. It's not like our older cameras that work in the Google Nest app.

Re: Downloading video footage from google home website?

Cs3 — Wed, 01 Mar 2023 22:51:43 GMT

That is insane. And frankly embarrassing for google.

Re: Downloading video footage from google home website?

janthadeus — Thu, 02 Mar 2023 00:39:46 GMT

Hi Cs3,

MplsCustomer and Brad, I appreciate the help here.

I’m sorry for the trouble downloading your video clips. You can definitely download your video clips from your cloud storage.

Here’s how:

Go to https://goo.gle/2xYDHFv.
Under create a new export/archive, click select data to include the products were selected all by default. Click deselect all and scroll down and look for Nest.
Select advanced settings and select video history.
Scroll down, click next step.
Select create export/archive.
Confirm it is in-progress.

Let us know how it goes.

Thanks,

Re: Downloading video footage from google home website?

Cs3 — Thu, 02 Mar 2023 15:43:17 GMT

Thanks JT, I'm trying this now. If possible please don't close this thread yet so I can update you on whether it works or not. At the moment is says it might take "hours or even days" to download.

Re: Downloading video footage from google home website?

janthadeus — Sun, 05 Mar 2023 03:39:02 GMT

Hey there,

Got it — thanks for the update. No worries, we’ll keep this thread open. Keep us posted.

Best,

Re: Downloading video footage from google home website?

janthadeus — Wed, 08 Mar 2023 03:57:24 GMT

Hi there,

Checking back in — how's it going? Still need our help?

Best regards,

Re: Downloading video footage from google home website?

Cs3 — Wed, 08 Mar 2023 17:39:14 GMT

Hi JT,

So the takeout downloaded but when I access the files there is no record of the continuous footage (which is what I was expecting) -- it is just clips and they are very strangely organized. Could you possibly provide an example of what this download should look like?

Re: Downloading video footage from google home website?

MplsCustomer — Wed, 08 Mar 2023 17:43:15 GMT

@Cs3

In the Google Home app, you can ONLY download events that Google Nest has detected. To view footage that is between detected events (IF you have a Nest Aware Plus subscription), you have to drag along the horizontal timeline; it is slow and cumbersome.

Re: Downloading video footage from google home website?

janthadeus — Thu, 09 Mar 2023 05:53:39 GMT

Hey there,

Checking in — I hope MplsCustomer’s reply answers your question. Let us know if there’s anything else.

Thanks for your continued assistance, MplsCustomer.

Best,

Re: Downloading video footage from google home website?

janthadeus — Sun, 12 Mar 2023 06:11:33 GMT

Hi there,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Best regards,

Re: Downloading video footage from google home website?

janthadeus — Mon, 13 Mar 2023 06:19:00 GMT

Hey there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Thanks,

Re: Downloading video footage from google home website?

Cs3 — Mon, 13 Mar 2023 15:34:33 GMT

Thanks, but I meant when I download the video footage from the cloud. I was expecting all 24/7 footage; instead it seems to have only downloaded clips, which is not sufficient. @janthadeus can you answer the above question?

Re: Downloading video footage from google home website?

janthadeus — Tue, 14 Mar 2023 06:47:23 GMT

Hello Cs3,

Thanks for getting back to us. You can only download video clips from detected events in the video history. You cannot download video clips from footage with no activity. The maximum clip length setting for your camera or doorbell will affect how long video clips can be.

Best,

Re: Downloading video footage from google home website?

EmersonB — Fri, 17 Mar 2023 18:20:22 GMT

Hi everyone,

@Cs3, It's us again. I'm bumping up this thread to ensure that everything is covered here. Were you able to read the information shared above? In case you have an update, you know where to find us.

Thanks for lending a hand, MplsCustomer and JT.

Best,
Emerson