topic Re: After receiving an invite to join a home, I cannot access the Nest cameras in Cameras and Doorbells

After receiving an invite to join a home, I cannot access the Nest cameras

benbark1 — Wed, 18 Jan 2023 23:16:07 GMT

How does it work? I have the Google home app, but the next app doesn't seem to recognize it and it won't let me sign in with Google account credentials.

Re: After receiving an invite to join a home, I cannot access the Nest cameras

MplsCustomer — Thu, 19 Jan 2023 01:38:43 GMT

@benbark1

Does the person from whom you received the invitation have devices set up in the Google Nest app in the same Google Nest "home/structure"?

Re: After receiving an invite to join a home, I cannot access the Nest cameras

BDJfamily — Mon, 27 Feb 2023 18:59:22 GMT

I accessed my nest account and a notice popped up to migrate to a Google account so I clicked to agree, signed into my Google account and now can’t access the Nest cams as it says another account owns those cameras. It’s my old Nest account that owns them!! I have tried to log in using the old Nest account and it won’t let me, saying that account has migrated to Google. This should have been a simple crossover from Neat to Google. Now locked out of our cameras!

Re: After receiving an invite to join a home, I cannot access the Nest cameras

MplsCustomer — Mon, 27 Feb 2023 20:14:48 GMT

@BDJfamily

It's probably just me, but I'm not clear on exactly what's happened in your situation.

Perhaps the Google Nest Help topic on migration issues will be of some help:

https://support.google.com/googlenest/answer/9297676

Re: After receiving an invite to join a home, I cannot access the Nest cameras

janthadeus — Tue, 28 Feb 2023 02:04:36 GMT

Hi folks,

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s response. Let me know if you need more help.

I appreciate the help, MplsCustomer.

Thanks,

Re: After receiving an invite to join a home, I cannot access the Nest cameras

aatienza — Fri, 03 Mar 2023 03:39:33 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, JT.

Thanks,
Archie

Re: After receiving an invite to join a home, I cannot access the Nest cameras

janthadeus — Mon, 06 Mar 2023 03:11:58 GMT

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for chiming in, Archie.

Best,