topic Re: Orange LED Light in Cameras and Doorbells

Orange LED Light

jackhunt — Mon, 20 Feb 2023 17:52:20 GMT

Recently my Google Home (Nest cam indoor gen 1) has started to show an orange light. The documentation says an orange light due to connection issues. I have a good connection to my camera (I can access it). I have tried restarting the camera, it goes through the normal blue light, then goes green for a split second before changing to solid orange.

I can't find anything about this online anywhere.

Re: Orange LED Light

MplsCustomer — Mon, 20 Feb 2023 18:34:21 GMT

@jackhunt

I don't see an orange status light documented on Google Nest Help's topics, but there are 3rd-party postings about an orange status light on a Google Nest camera indicating no Wi-Fi connection. Has anything at all changed that would affect your Wi-Fi signal strength at your camera's location?

Re: Orange LED Light

jackhunt — Mon, 20 Feb 2023 18:43:49 GMT

https://support.google.com/googlenest/answer/9268073?hl=en#zippy=%2Cgoogle-nest-cam-wired - It may have been yellow (in this documentation). The WIFI signal is strong - the hub is in the same room as the camera.

Re: Orange LED Light

MplsCustomer — Mon, 20 Feb 2023 20:18:05 GMT

@jackhunt

I'm just another Google Nest customer and I don't really know what color your status light is showing, but none of the solid colors seem applicable. If your camera is otherwise online, accessible, and recording, perhaps it's just a malfunction in the status light and you could ignore it.

If you wanted to, you could try removing it from the Google Nest app, doing a factory reset (using the second set of instructions, for "Factory reset", in the link below, and re-installing. I don't know if that would help, and you would lose any Nest Aware history you have for the camera.

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-cam-wired

Re: Orange LED Light

aatienza — Mon, 27 Feb 2023 22:54:07 GMT

Hey jackhunt,

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.

I appreciate the help, MplsCustomer.

Thanks,

Archie

Re: Orange LED Light

aatienza — Fri, 03 Mar 2023 06:56:07 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,
Archie

Re: Orange LED Light

AbigailF — Thu, 09 Mar 2023 06:45:47 GMT

Hi everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,
Abi