topic Re: Double charged in Cameras and Doorbells

Double charged

KellytB — Fri, 24 Feb 2023 11:20:17 GMT

I’ve been double charged for my nest camera through Nest and now again through Google. I can’t find a phone number or get a hold of anybody to get my refund.

Re: Double charged

MplsCustomer — Fri, 24 Feb 2023 15:29:31 GMT

@KellytB

If you've been double-charged for your Nest Aware subscription, you could try the "Contact us" option under "Nest Aware Premier Care" on the page below. It says "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en&co=GENIE.Platform%3DAndroid

Re: Double charged

Brad — Fri, 24 Feb 2023 16:08:03 GMT

Hey there,

I can imagine this has been stressful for you, and I would like to look into this further. Please fill out this form, and a higher tier of support will reach out to you with next steps.

As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement.

Best regards,
Brad

Re: Double charged

aatienza — Wed, 01 Mar 2023 00:28:11 GMT

Hi there,

It's us again. Were you able to fill out the form?

Thanks,
Archie

Re: Double charged

aatienza — Sat, 04 Mar 2023 05:09:25 GMT

Hey there,

How's it going? Do you still need our help with your device? If so, please fill out this form.

Thanks,

Archie

Re: Double charged

janthadeus — Tue, 07 Mar 2023 06:16:41 GMT

Hi KellytB,

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for the help here, everyone!

Best,

Re: Double charged

KellytB — Tue, 07 Mar 2023 13:25:29 GMT

Ok I will wait to hear back

Re: Double charged

janthadeus — Thu, 09 Mar 2023 06:50:01 GMT

Hello there,

Got it — keep us posted. We're here to help.

Thanks,

Re: Double charged

janthadeus — Sun, 12 Mar 2023 22:13:03 GMT

Hi there,

Checking back in — how's it going? Still need our help?

Regards,

Re: Double charged

janthadeus — Mon, 13 Mar 2023 22:22:23 GMT

Hey there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best,