topic Re: Doorbell wont work on wifi alone - possible feature request? in Cameras and Doorbells

Doorbell wont work on wifi alone - possible feature request?

Fiffy50v2 — Fri, 24 Feb 2023 21:52:22 GMT

So, we really like our Nest Doorbell, especially as the home office is at the bottom of the garden. Quick question though.......can the doorbell part work on wifi alone? If not, I wonder if this should be a future feature request?

We live in a rural location. We have excellent wifi though a mesh and super fast broadband through Virgin. Unfortunately, because we are rural, if our Internet has a problem, it can be a few days before its fixed. Obviously it's only connection to the outside world we lose and the wifi mesh continues to go strong.

I understand why I would lose connectivity to the doorbell if I was trying to connect over mobile data, but I lose connection even when home on the wifi. Is there a way for the doorbell to at least ring over wifi without Internet connectivity? It seems a bit of a flaw that I can't hear someone at the door just because I don't have Internet connectivity.

Re: Doorbell wont work on wifi alone - possible feature request?

Brad — Wed, 01 Mar 2023 16:50:13 GMT

Hi there,

Thank you for sharing your Feature Request with us. Our cameras and doorbells do not have a data plan set up on them, so if they do not have an active Wi-Fi connection, they will generally not work for you. We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here. This thread will remain open for 24 hours for any follow-up questions or concerns.

Best regards,

Brad

Re: Doorbell wont work on wifi alone - possible feature request?

Fiffy50v2 — Wed, 01 Mar 2023 17:02:34 GMT

Thanks for getting back to me, Brad, but you misunderstood me slightly. I don't need the doorbell to have a data plan.

My WiFi was active but my Internet connection was down and I was in the house. I didn't need to access the doorbell externally but if someone rang the doorbell it would've been good if the nest could still make use of the internal WiFi connection to notify me through the speakers or home app.

For example, I have smart heating. Since the WiFi was working at home I could still control my heating because I was at home and also on the WiFi. If I had gone out and my mobile was on the mobile data plan, I would not have been able to control the heating because the Internet connection was down so the smart heating couldn't communicate with the outside world.

The feature request was for the Nest devices to utilise the WiFi in a similar manner.

Hopefully I've explained that OK.

Kind regards

Dawn

Re: Doorbell wont work on wifi alone - possible feature request?

Brad — Wed, 01 Mar 2023 18:35:07 GMT

@Fiffy50v2

I am afraid that these cameras do not have an internal Wi-Fi or a data plan. They will only function fully when connected to a strong, Wi-Fi internet connection. They will not record events if they are offline. I hope that clarification helps.

Best regards,

Brad

Re: Doorbell wont work on wifi alone - possible feature request?

janthadeus — Sat, 04 Mar 2023 22:33:48 GMT

Hey there,

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.

I appreciate your help, Brad.

Thanks,

Re: Doorbell wont work on wifi alone - possible feature request?

janthadeus — Sun, 05 Mar 2023 22:36:13 GMT

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,