topic Re: Product was delivered without it in Cameras and Doorbells

Product was delivered without it

Kingster89 — Mon, 27 Feb 2023 14:51:46 GMT

How can I get a replacement steel plate for my battery doorbell? Gen 1 .

Re: Product was delivered without it

Brad — Mon, 27 Feb 2023 16:26:27 GMT

Hey there,

I can imagine this has been stressful for you, and I would like to look into this further. Please fill out this form, and a higher tier of support will reach out to you with next steps.

As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement.

Best regards,
Brad

Re: Product was delivered without it

Brad — Thu, 02 Mar 2023 18:08:56 GMT

Hi there,

Have you been able to fill out the support form I sent earlier? Please let me know. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Product was delivered without it

janthadeus — Sat, 04 Mar 2023 23:34:45 GMT

Hello Kingster89,

It's us again. We haven't received your form. Still need our help?

I appreciate your help here, Brad.

Thanks,

Re: Product was delivered without it

janthadeus — Tue, 07 Mar 2023 23:54:57 GMT

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,