topic Re: Outdoor Nest cameras no longer available in the Nest app in Cameras and Doorbells

Outdoor Nest cameras no longer available in the Nest app

eastwoodnc — Thu, 09 Mar 2023 12:39:11 GMT

I've had two outdoor wired nest cams for a couple of years. I access them mostly from my web browser, but have also accessed them from my Android device. Suddenly this week they are not visible in the browser or the app. I seem to be stuck in some Nest / Home loop where I cannot get access to my cameras. Help.

Re: Outdoor Nest cameras no longer available in the Nest app

MplsCustomer — Thu, 09 Mar 2023 17:11:46 GMT

@eastwoodnc

Do you log into the Google Nest app and the home.nest.com website with a Google Account? If so, are you using the same Google Account you've always used for your cameras? If you go to the "preview"/beta home.google.com website, which livestreams all old and new Google Nest cameras, can you view your cameras there?

Re: Outdoor Nest cameras no longer available in the Nest app

eastwoodnc — Thu, 09 Mar 2023 17:30:23 GMT

Thanks - I'd been logged out of all my Google accounts the other day and I was logging back in to the wrong one.

Re: Outdoor Nest cameras no longer available in the Nest app

Brad — Tue, 14 Mar 2023 17:15:34 GMT

Hi there,

Let me know if you need anything from me, but I am just seeing how the conversation is going. Thanks for your help here, MplsCustomer.

Best regards,

Brad

Re: Outdoor Nest cameras no longer available in the Nest app

Brad — Mon, 20 Mar 2023 15:44:36 GMT

Hi there,

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Outdoor Nest cameras no longer available in the Nest app

Brad — Tue, 21 Mar 2023 15:56:14 GMT

Hi there,

I wanted to pop in and see how things are going. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad