topic Re: Camera offline in Cameras and Doorbells

Camera offline

FrancesAth — Mon, 06 Mar 2023 09:06:19 GMT

i installed my camera last night and it was working. This morning it says it i offline . Support says it is possibly powered off. It is not. It is plugged in. And my wifif isxworking. What can i do?

Re: Camera offline

Spaghetti69 — Mon, 06 Mar 2023 20:25:57 GMT

Hold down the reset button on the camera for 5 seconds and see if it reconnects. After that check the wifi on both bands and make sure it's strong enough to run your camera in that location. If it keeps going offline and the wifi is good I have no idea what to do. I have 10 cameras and at any given moment one is unavailable on gig fiber and nest wifi

Re: Camera offline

Brad — Fri, 10 Mar 2023 16:41:45 GMT

Hey there,

Thanks for bringing this up to me, I'd love to take a look into this for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This might be helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

Re: Camera offline

Brad — Tue, 14 Mar 2023 15:11:34 GMT

Hi there,

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Camera offline

Brad — Wed, 15 Mar 2023 15:13:59 GMT

Hi there,

I wanted to pop in and see how things are going. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad