topic Re: Floodlights with camera in Cameras and Doorbells

Floodlights with camera

Juanm — Wed, 08 Mar 2023 01:36:08 GMT

Hello. Is anyone having issues with these lights/camera? I was connected to the WiFi for months with no issues. Recently I lost the WiFi connectivity but the floodlights still work but not the camera. I deleted it from Google home app and now I can’t added. I have three other cameras and there’s no connectivity issues.

Re: Floodlights with camera

FuriouS — Wed, 08 Mar 2023 20:01:19 GMT

You will have to reset the camera using the button on the back. (hold for 12 seconds until it makes a noise) and the light should be white. then you can add the device again.

Re: Floodlights with camera

Brad — Tue, 14 Mar 2023 15:35:58 GMT

Hey there,

Thanks for bringing this up to me, I'd love to take a look into this for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This might be helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

Re: Floodlights with camera

Brad — Fri, 17 Mar 2023 15:40:33 GMT

Hi there,

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Floodlights with camera

EmersonB — Sat, 18 Mar 2023 21:59:24 GMT

Hey everyone,

@Juanm, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, FuriouS and Brad

Thanks,
Emerson