topic Re: Saving videos not alerted in zone in Cameras and Doorbells

Saving videos not alerted in zone

misplaced-one — Wed, 15 Mar 2023 20:33:22 GMT

I am very happy with my camera, setup my zones and alerts all via the Google Home app but my neighbor had their cars catalytic converter stolen in the middle of the night and my camera recorded it (out of my zone and alert), is there a way to save that video and send it to the police?

Re: Saving videos not alerted in zone

Llama8 — Wed, 15 Mar 2023 20:48:41 GMT

Yea if you have all your cameras hooked to the cloud or an SD card. Send it I have been hearing 👂

Re: Saving videos not alerted in zone

MplsCustomer — Wed, 15 Mar 2023 22:17:20 GMT

@misplaced-one

You cannot download events that the Google Home app has not flagged as events. But some customers have used their phone's video capture capability to play and record the event.

Re: Saving videos not alerted in zone

Brad — Mon, 20 Mar 2023 15:58:04 GMT

Hi there,

Thanks for bringing up the concern you're having. User @MplsCustomer had great information to share, and I would suggest that as well as a work-around. Please let me know if you need my assistance.

Best regards,
Brad

Re: Saving videos not alerted in zone

Brad — Thu, 23 Mar 2023 16:27:11 GMT

Hi there,

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Saving videos not alerted in zone

Brad — Fri, 24 Mar 2023 16:34:12 GMT

Hi there,

I wanted to pop in and see how things are going. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad