topic I am trying to install a DropCam and the icon does not display in Cameras and Doorbells

I am trying to install a DropCam and the icon does not display

ChrispyG — Sun, 19 Mar 2023 21:32:51 GMT

I've had this DropCam for many years now with no issues. However, I installed a new router and now cannot add the DropCam to Nest as the installation icon does not appear once I plug in the DropCam. Please let me know where I can get the installation software. I have Windows 11.

Re: I am trying to install a DropCam and the icon does not display

renorhea — Sun, 19 Mar 2023 22:27:32 GMT

I experienced the same problem last month with my Dropcams, Wired. I tried recommendations suggested by the community to no avail! Frustrated, I threw in the preverbal towel! I’m in the process of upgrading to the 2n Gen Indoor Nest Cam, Wired. Now I’m experiencing a problem with frequent “Your camera is offline“ messages! Am doing my best to keep fro tossing Nest Cams!

Re: I am trying to install a DropCam and the icon does not display

ChrispyG — Mon, 20 Mar 2023 21:41:20 GMT

I finally found the installation software on the camera itself.

Re: I am trying to install a DropCam and the icon does not display

renorhea — Mon, 20 Mar 2023 22:22:08 GMT

Tks… glad you were successful. That said, Nest has a serious problem with their Cameras! I say this from personal experience and the numerous post on this blog! A very serious problem! We should not be resolving our issues via a Community Blog… problems and issues should be resolved via a Nest Tech!!!!

Re: I am trying to install a DropCam and the icon does not display

EmersonB — Sat, 25 Mar 2023 21:28:11 GMT

Hello everyone,

@ChrispyG, thanks for reaching out here in the Community and we're glad to know that you're able to install it again.

@renorhea, we're sorry to know about what happened, this is not the experience we want you to have. To confirm, do you still have the offline message from your Nest Camera?

Keep us posted.

Best,

Emerson

Re: I am trying to install a DropCam and the icon does not display

renorhea — Sat, 25 Mar 2023 22:50:21 GMT

Same problem… just different cameras!

The 2 cameras I’ve crossed out are not setup yet… they are from my beginning this mess, i.e., when I upgraded my router, foolish me, I used a new SSID (mistakenly). **bleep**… **bleep**….**bleep**!!!