topic Re: Setup Cam Wired Will Not Setup (Serial Number) in Cameras and Doorbells

Setup Cam Wired Will Not Setup (Serial Number)

snoleopardx — Wed, 15 Mar 2023 21:36:43 GMT

Have 3 Nest Cams plus Rings around the house/garagge; Working for two years - working good. Tried to get another Wired Nest Cam online. Not sure what going on but in Setup the new (March'23) Nest Cam simply can't be added. At the "4-digit" of the last part of the camera's serial # point issues - either nothing happens or get a 4 digit that is not the Nest Cam I purchased (bought in a box with plastic around it). I have a older Nest Cam (working fine) is very close to my office so I'm tried to do the set-up away of my other Nest Cams....not luck. Before I take it back where I purchased it, any tips?

Re: Setup Cam Wired Will Not Setup (Serial Number)

MplsCustomer — Wed, 15 Mar 2023 21:57:54 GMT

@snoleopardx

If you have the "Nest Cam (indoor, wired)", are you trying to install it in the Google Nest app? The newer Google Nest cameras and doorbells released starting in March 2021 only work in the Google Home app. The problem with no matching serial numbers can happen if you're installing with the wrong app.

Re: Setup Cam Wired Will Not Setup (Serial Number)

janthadeus — Mon, 20 Mar 2023 06:52:23 GMT

Hi folks,

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s response. Let me know if you need more help.

I appreciate your help, MplsCustomer.

Thanks,

Re: Setup Cam Wired Will Not Setup (Serial Number)

janthadeus — Thu, 23 Mar 2023 06:55:56 GMT

Hey snoleopardx,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Re: Setup Cam Wired Will Not Setup (Serial Number)

snoleopardx — Thu, 23 Mar 2023 23:37:02 GMT

yes, thanks for the follow-up....I got the new Nest Cam going using the Google Home iPhone App...and I added another new Nest Cam to my house exterior - both, along with the older Nest Cams - all of them Google Home app. One note - the new Nest Cams seem to have much better video/pics and the audio is better as well. All is well.

Re: Setup Cam Wired Will Not Setup (Serial Number)

Brad — Fri, 24 Mar 2023 16:36:18 GMT

Hi there,

I wanted to pop in and see how things are going. We're relieved to hear that this has been resolved for you. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Thanks for your help here, JT!

Best regards,
Brad