topic Re: I changed out my modem and lost my camera and my doorbell camera and don't know how to get them in Cameras and Doorbells https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/I-changed-out-my-modem-and-lost-my-camera-and-my-doorbell-camera-and-don-t/m-p/382347#M66642 <P>Hi there,</P> <P>&nbsp;</P> <P>Thanks for the great suggestions, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/2102">@MplsCustomer</a></SPAN>! I would have suggested the same troubleshooting step. Definitely follow that with a restart after, and make sure that the app is updated as soon as you can.&nbsp;</P> <P>&nbsp;</P> <P>Best regards,</P> <P>Brad</P> Mon, 20 Mar 2023 17:12:59 GMT Brad 2023-03-20T17:12:59Z I changed out my modem and lost my camera and my doorbell camera and don't know how to get them back https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/I-changed-out-my-modem-and-lost-my-camera-and-my-doorbell-camera-and-don-t/m-p/379840#M66155 <P>Don't know how to turn my cameras back on after hooked up new modem can someone please help thank you</P> Thu, 16 Mar 2023 03:14:17 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/I-changed-out-my-modem-and-lost-my-camera-and-my-doorbell-camera-and-don-t/m-p/379840#M66155 Pasj68 2023-03-16T03:14:17Z Re: I changed out my modem and lost my camera and my doorbell camera and don't know how to get them https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/I-changed-out-my-modem-and-lost-my-camera-and-my-doorbell-camera-and-don-t/m-p/379994#M66172 <P><a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/326811">@Pasj68</a>&nbsp;</P><P>The simplest thing is to set the network name (SSID) and password on your new router/modem to the same values you used on your old router/modem/. That's what we did when we got a new router/modem a year ago and we didn't have to update any of our Google Nest devices.</P><P>If you cannot do that, then you need to remove your Google Nest devices from the Google <STRONG>Home app</STRONG>, do a factory reset on each, and reinstall them.</P><P><A href="https://support.google.com/googlenest/answer/9223711" target="_blank">https://support.google.com/googlenest/answer/9223711</A></P> Thu, 16 Mar 2023 14:55:43 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/I-changed-out-my-modem-and-lost-my-camera-and-my-doorbell-camera-and-don-t/m-p/379994#M66172 MplsCustomer 2023-03-16T14:55:43Z Re: I changed out my modem and lost my camera and my doorbell camera and don't know how to get them https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/I-changed-out-my-modem-and-lost-my-camera-and-my-doorbell-camera-and-don-t/m-p/380301#M66255 <P>thanks for advice .. i was wondering if that would work ! installing a new modem soon but was dreading it ....&nbsp;</P> Thu, 16 Mar 2023 22:43:47 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/I-changed-out-my-modem-and-lost-my-camera-and-my-doorbell-camera-and-don-t/m-p/380301#M66255 jesseb 2023-03-16T22:43:47Z Re: I changed out my modem and lost my camera and my doorbell camera and don't know how to get them https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/I-changed-out-my-modem-and-lost-my-camera-and-my-doorbell-camera-and-don-t/m-p/380306#M66256 <P><a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/2102">@MplsCustomer</a>&nbsp;, I uninstalled my camera from the Google Home app, did a factory reset on it, and still cannot reinstall it. I've tried literally 10 time. I go through all the steps and at the end, get a message saying "Something went wrong. Try connecting again." Honestly, it should not be this hard!&nbsp;</P> Thu, 16 Mar 2023 22:55:52 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/I-changed-out-my-modem-and-lost-my-camera-and-my-doorbell-camera-and-don-t/m-p/380306#M66256 joyce-sf 2023-03-16T22:55:52Z Re: I changed out my modem and lost my camera and my doorbell camera and don't know how to get them https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/I-changed-out-my-modem-and-lost-my-camera-and-my-doorbell-camera-and-don-t/m-p/380326#M66262 <P><a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/327164">@joyce-sf</a>&nbsp;</P><P>I agree it shouldn't be that hard. That's why we set our new router/modem to use the same network name (SSID) and password as our old router/modem.</P><P>Telling you "Something went wrong. Try connecting again." is not very helpful.</P> Thu, 16 Mar 2023 23:25:22 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/I-changed-out-my-modem-and-lost-my-camera-and-my-doorbell-camera-and-don-t/m-p/380326#M66262 MplsCustomer 2023-03-16T23:25:22Z Re: I changed out my modem and lost my camera and my doorbell camera and don't know how to get them https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/I-changed-out-my-modem-and-lost-my-camera-and-my-doorbell-camera-and-don-t/m-p/382347#M66642 <P>Hi there,</P> <P>&nbsp;</P> <P>Thanks for the great suggestions, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/2102">@MplsCustomer</a></SPAN>! I would have suggested the same troubleshooting step. Definitely follow that with a restart after, and make sure that the app is updated as soon as you can.&nbsp;</P> <P>&nbsp;</P> <P>Best regards,</P> <P>Brad</P> Mon, 20 Mar 2023 17:12:59 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/I-changed-out-my-modem-and-lost-my-camera-and-my-doorbell-camera-and-don-t/m-p/382347#M66642 Brad 2023-03-20T17:12:59Z Re: I changed out my modem and lost my camera and my doorbell camera and don't know how to get th... https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/I-changed-out-my-modem-and-lost-my-camera-and-my-doorbell-camera-and-don-t/m-p/384459#M67007 <P>Hi there,&nbsp;</P> <P>&nbsp;</P> <P>Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns.&nbsp;</P> <P>&nbsp;</P> <P>Best regards,&nbsp;</P> <P>Brad</P> Thu, 23 Mar 2023 17:23:02 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/I-changed-out-my-modem-and-lost-my-camera-and-my-doorbell-camera-and-don-t/m-p/384459#M67007 Brad 2023-03-23T17:23:02Z Re: I changed out my modem and lost my camera and my doorbell camera and don't know how to get th... https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/I-changed-out-my-modem-and-lost-my-camera-and-my-doorbell-camera-and-don-t/m-p/394099#M68211 <P>Hey everyone,<BR /><BR />Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.<BR /><BR />I appreciate the help, MplsCustomer and Brad.<BR />&nbsp;<BR />Regards,<BR />Emerson</P> Sat, 08 Apr 2023 22:19:46 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/I-changed-out-my-modem-and-lost-my-camera-and-my-doorbell-camera-and-don-t/m-p/394099#M68211 EmersonB 2023-04-08T22:19:46Z