topic Google Nest Poor Customer Service in Cameras and Doorbells

Google Nest Poor Customer Service

Ramonk — Mon, 20 Mar 2023 22:17:50 GMT

I have a Nest IQ Outdoor Camera that had an issue where it lost power Google sent a replacement under the warranty and the replacement camera ended up having the same issue and did not last a full year. Google is telling me that the product is out of warranty and will not assist me in getting a replacement camera even at a discount which is unprofessional since they were selling a defected product that was eventually discontinued.

Re: Google Nest Poor Customer Service

EmersonB — Sat, 25 Mar 2023 21:18:56 GMT

Hello Ramonk,

Thanks for posting here in the Community. To confirm, is your Nest Camera still powering up? What are the troubleshooting steps you've done? Keep us posted.

Best,

Emerson

Re: Google Nest Poor Customer Service

EmersonB — Tue, 28 Mar 2023 21:52:16 GMT

Hi Ramonk,

I'm dropping by to ensure that everything is covered here. How's it going? We would appreciate it if you could share the information I’m asking above. We'd be glad to hear from you.

Regards,
Emerson

Re: Google Nest Poor Customer Service

EmersonB — Thu, 30 Mar 2023 16:34:22 GMT

Hey Ramonk,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson