topic Re: Nest Doorbell in Cameras and Doorbells

Nest Doorbell

cml1962 — Wed, 15 Mar 2023 01:08:38 GMT

I recently purchased a home that had a Google Nest doorbell already installed. When I try to link it to my app, it tells me the doorbell is already linked to someone's account. I contacted the previous owner and she's unable to remove the doorbell from her account. How can I link this doorbell to my account if she can't unlink it from her account.

Re: Nest Doorbell

Forcefly — Wed, 15 Mar 2023 11:41:25 GMT

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-doorbell-battery

Re: Nest Doorbell

janthadeus — Wed, 22 Mar 2023 01:41:24 GMT

Hi cml1962,

Understood — thanks for trying. If the doorbell is still linked to the previous owner’s account you can follow the camera deactivation steps.

Here’s how:

Unplug the camera(s).
Wait at least 48 hours.
Before beginning the pairing process, change the Wi-Fi network SSID. This will disconnect any devices that are currently connected to the Wi-Fi network.
Plug the cameras back into a power outlet and connect them to the account using the new Wi-Fi network SSID.
Once they're paired, change the Wi-Fi network SSID back to the original SSID.

Use the Nest app to update the camera's Wi-Fi settings to reflect the original SSID. You can also visit the article Change camera and doorbell Wi-Fi settings to get the steps on how to complete the pairing process.

Let me know how it goes.

I appreciate your help, Forcefly.

Thanks,

Re: Nest Doorbell

EmersonB — Sat, 25 Mar 2023 23:07:25 GMT

Hi everyone,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? Were you able to perform the steps suggested above? We'd be glad to hear from you.

I appreciate the help, JT.

Thanks,
Emerson

Re: Nest Doorbell

Dan_A — Mon, 27 Mar 2023 00:36:00 GMT

Hey there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Cheers,

Dan