topic Re: Google Nest - Broken Lens in Cameras and Doorbells

Google Nest - Broken Lens

Watermark — Fri, 17 Mar 2023 16:11:23 GMT

I've seen a few posts here about broken camera lenses in our Google Nest Doorbells.

We purchased our last June ('22) and have a broken lens now too.

Is the form link that's been shared in these forums tied to a specific thread, or is it generic?

Google Nest Support, could you please advise.

Cheers.

Re: Google Nest - Broken Lens

EmersonB — Thu, 23 Mar 2023 16:42:30 GMT

Hello Watermark,

I'm sorry to hear if your Nest Doorbell has a broken lens. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Regards,
Emerson

Re: Google Nest - Broken Lens

Watermark — Thu, 23 Mar 2023 04:14:49 GMT

Thank you Ebedia.
Did you intend to include a link to the form in your reply?

Rob

Re: Google Nest - Broken Lens

EmersonB — Thu, 23 Mar 2023 16:44:02 GMT

Hi Watermark,

Thanks for getting back to us. I apologize I wasn't able to include the hyperlink. I updated it so kindly fill it out. Keep us posted.

Best,
Emerson

Re: Google Nest - Broken Lens

EmersonB — Wed, 29 Mar 2023 00:05:48 GMT

Hey Watermark,

I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

Thanks,
Emerson

Re: Google Nest - Broken Lens

EmersonB — Sat, 01 Apr 2023 20:16:42 GMT

Hello Watermark,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Regards,
Emerson

Re: Google Nest - Broken Lens

Watermark — Sat, 01 Apr 2023 20:26:37 GMT

good day. Thank you for this ping.

I'll complete the form today, as a next step.

Re: Google Nest - Broken Lens

EmersonB — Thu, 06 Apr 2023 20:43:54 GMT

Hi Watermark,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

Best,
Emerson