topic Re: Camera’s live view continuously cuts out and I get very minima recorded scenes - even after u... in Cameras and Doorbells

Camera’s live view continuously cuts out and I get very minima recorded scenes - even after upgradin

BenaKey — Sat, 18 Mar 2023 16:59:47 GMT

This camera, or your service, is absolute junk. The camera cuts off after a couple seconds or minutes. I even purchased the Nest Aware Plus and I don’t even get 24/7 recording. I even went so far as to have my internet and modem upgraded from my internet provider just to have the same problem!! I either need to have someone correct this or refund me for everything. I have been spending money right and left and I am beyond my boiling point.

Re: Camera’s live view continuously cuts out and I get very minima recorded scenes - even after upgr

MplsCustomer — Sat, 18 Mar 2023 19:59:00 GMT

@BenaKey

You could try contacting Support starting with the link below:

https://support.google.com/googlenest/gethelp

Re: Camera’s live view continuously cuts out and I get very minima recorded scenes - even after upgr

EmptyNester — Sun, 19 Mar 2023 00:40:57 GMT

Hi BenaKey, I'm an end user like you. Which camera do you have?

I know you probably did all this but first some trouble shooting questions:

How far is the camera from WIFI? Have you tried moving the camera closer to your WIFI base station to see if the problem goes away?

What kind of WIFI Router do you have?

Are you using the NEST APP or the GOOGLE HOME APP?

Have you tried viewing the camera from another phone?

Or maybe from your computer to see if it still cuts out?

Re: Camera’s live view continuously cuts out and I get very minima recorded scenes - even after u...

janthadeus — Wed, 22 Mar 2023 05:47:15 GMT

Hi folks,

Checking in — I just wanted to make sure if you’ve seen MplsCustomer and EmptyNester’s response. Let me know if you need anything else.

I appreciate the help here, MplsCustomer and EmptyNester.

Thanks,

Re: Camera’s live view continuously cuts out and I get very minima recorded scenes - even after upgr

BenaKey — Wed, 22 Mar 2023 15:10:34 GMT

Hello! I have tried all of those things and even got my internet upgraded and a new modem. The ring doorbell works great but the indoor camera does not - it keeps losing connection after 5-15 secs and I even upgraded to nest aware plus and I don’t even get the 24/7 recording. The camera is 3 ft from the modem. The camera can only be used the home app, nest won’t allow it to be added.

Re: Camera’s live view continuously cuts out and I get very minima recorded scenes - even after u...

BenaKey — Wed, 22 Mar 2023 15:11:11 GMT

Nothing has helped

Re: Camera’s live view continuously cuts out and I get very minima recorded scenes - even after u...

MplsCustomer — Wed, 22 Mar 2023 15:35:37 GMT

@BenaKey

I'd have some of the same questions that had:

What kind of Wi-Fi router do you have.

What happens when you try to view your camera on the "preview"/beta home.google.com website in a computer browser?

As I suggested earlier, you could try contacting Support, so you could determine whether it's your new camera or Wi-Fi issues.

Re: Camera’s live view continuously cuts out and I get very minima recorded scenes - even after u...

janthadeus — Thu, 23 Mar 2023 00:56:15 GMT

Hey BenaKey,

Were you able to speak to our support team as shared by MplsCustomer? If so, how did it go? Let me know if there’s anything else.

Thanks for your continued assistance, MplsCustomer.

Best,

Re: Camera’s live view continuously cuts out and I get very minima recorded scenes - even after u...

Rapunzel — Sat, 25 Mar 2023 19:44:49 GMT

Same problem. 3 cameras, all dropping out at different times. I have the recording package so I can see that they fail at different times. They all use to work flawlessly and then we missed an important security event because the camera stopped recording. We upgraded the router, thinking that was the problem. It is not.