topic Re: Tap on Nest Camera opens my mobile phone in Cameras and Doorbells

Tap on Nest Camera opens my mobile phone

Rick15 — Wed, 15 Mar 2023 05:17:30 GMT

I have Google Hub, Nest Doorbell and 5 cameras (3 outdoor and 2 indoor). When I am driving my car and check (tap) one of the 5 cameras or Hub for movement/activity, the Google Home shuts off my car radio (no matter if it is playing via Bluetooth or AM/FM or SiriusXM...and dials my phone's voicemail number. It takes over the sound system on my vehicles just by tapping one of the Google devices. It even does it when I'm driving a rental car. Somebody give me some suggestions please. I've tried everything I can think of.

Re: Tap on Nest Camera opens my mobile phone

MplsCustomer — Wed, 15 Mar 2023 15:33:11 GMT

@Rick15

We never use the Google Home app while driving, but here's a similar thread:

https://www.googlenestcommunity.com/t5/Apps-Account/Application-help/m-p/308148

Re: Tap on Nest Camera opens my mobile phone

EmersonB — Sat, 18 Mar 2023 21:03:00 GMT

Hi everyone,

@Rick15, thanks for posting here in the Community. To confirm, what is the make and model of your mobile phone? What are the troubleshooting steps you've done so far? Looking forward to your response.

I appreciate the help, MplsCustomer.

Regards,
Emerson

Re: Tap on Nest Camera opens my mobile phone

EmersonB — Tue, 21 Mar 2023 21:06:14 GMT

Hello Rick15,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. We'd be glad to hear from you.

Best,
Emerson

Re: Tap on Nest Camera opens my mobile phone

EmersonB — Wed, 22 Mar 2023 21:29:42 GMT

Hey Rick15,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson

Re: Tap on Nest Camera opens my mobile phone

Rick15 — Thu, 23 Mar 2023 03:51:46 GMT

Sorry Ebedia. Thank you for checking back with me. Nothing has changed. When I click on My Google Home app to access my cameras, while in my vehicles (two vehicles) the radio is interrupted and the Home app dials my Galaxy S21+5G phone voicemail. I am still hoping there is a solution out there.

Re: Tap on Nest Camera opens my mobile phone

EmersonB — Thu, 23 Mar 2023 17:38:50 GMT

Hi Rick15,

Thanks for getting back to us. Could you try installing the sound assistant from your Samsung app store, then enable multi sound and select the Google Home app? Let us know how it goes.

Best,
Emerson

Re: Tap on Nest Camera opens my mobile phone

EmersonB — Sat, 25 Mar 2023 21:51:17 GMT

Hello Rick15,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Regards,
Emerson

Re: Tap on Nest Camera opens my mobile phone

Dan_A — Sun, 26 Mar 2023 22:43:48 GMT

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan