topic Re: says its connected to another account but it should be connected to mine. in Cameras and Doorbells

says its connected to another account but it should be connected to mine.

cbmoore47 — Mon, 20 Mar 2023 13:42:28 GMT

something happen where ive lost the cameras in my app... i've deleted and download new app using same credentials as before and cameras do not appear. I try "adding device" and says its connect to another user.... well that user is me. how do i get access to my cameras again?

Re: says its connected to another account but it should be connected to mine.

MplsCustomer — Mon, 20 Mar 2023 14:26:43 GMT

@cbmoore47

In posts in this forum, the most likely reason for what you're experiencing is inadvertently logging onto the Google Nest app or the Google Home app with the wrong Google Account.

Re: says its connected to another account but it should be connected to mine.

EmersonB — Sat, 25 Mar 2023 21:24:30 GMT

Hello everyone,

@cbmoore47, thanks for posting here in the Community. Aside from what MplsCustomer has said, have you checked if you have another home structure? It could be that you chose a different home where your other Nest Cameras are not added. Keep us posted.

I appreciate the help, MplsCustomer.

Best,

Emerson

Re: says its connected to another account but it should be connected to mine.

EmersonB — Tue, 28 Mar 2023 22:06:51 GMT

Hi cbmoore47,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Regards,
Emerson

Re: says its connected to another account but it should be connected to mine.

EmersonB — Thu, 30 Mar 2023 16:00:41 GMT

Hey cbmoore47,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson