topic Re: Nest doorbell peeling in Cameras and Doorbells

Nest doorbell peeling

Dradvins — Sun, 26 Mar 2023 21:48:44 GMT

What can I do about my nest doorbell peeling? I feel like since this started there are times when people ring the bell and it doesn’t trigger the app or chime. Do they make a replacement for the outer part? A cover? I’ve had it for several years and it’s crazy to think these should only last for a couple years before needing to be replaced. Any help would be great

Re: Nest doorbell peeling

EvaZee — Sun, 26 Mar 2023 23:11:14 GMT

I’ve only had mine a year and it is peeling too. I’m extremely disappointed.

Re: Nest doorbell peeling

MplsCustomer — Mon, 27 Mar 2023 01:09:01 GMT

@Dradvins

Two of our Nest Hello doorbells are peeling. Google Nest says they "cannot" replace them if they are past the 1-year warranty.

We bought silicone "skins" on Amazon to cover the sharp shards.

Re: Nest doorbell peeling

AndroiFy — Mon, 27 Mar 2023 06:50:46 GMT

Hi, probably the peeling off is not in the warranty as well. If you are in warranty, you can check with customer support (if you are in Europe).

Re: Nest doorbell peeling

EmersonB — Thu, 30 Mar 2023 21:55:15 GMT

Hi everyone,

I'm sorry to hear about your experience on your Nest Doorbell. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

I appreciate the help, MplsCustomer.

Best,
Emerson

Re: Nest doorbell peeling

EmersonB — Tue, 04 Apr 2023 16:21:24 GMT

Hi folks,

I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

Regards,
Emerson

Re: Nest doorbell peeling

Dradvins — Tue, 04 Apr 2023 16:25:54 GMT

Yes but no response yet

Re: Nest doorbell peeling

EvaZee — Wed, 05 Apr 2023 01:18:06 GMT

I actually had a chat with support today and they are sending me a refurbished doorbell. It took about an hour to get to that resolution, but we got there and I'm thrilled.

Re: Nest doorbell peeling

Dradvins — Wed, 05 Apr 2023 01:23:04 GMT

Was it over a year after? What was your process.

Re: Nest doorbell peeling

EvaZee — Wed, 05 Apr 2023 01:38:19 GMT

It has been over a year since I purchased. I contacted support via chat and it took over an hour and 3 different people. They kept escalating me (without my requesting it). I had to take 2 different photos, but in the end I got to a tier 3 person and they sent me a replacement. I have to send the old one back.

Re: Nest doorbell peeling

Saianim — Mon, 05 Jun 2023 19:11:14 GMT

Hello Emerson I am having the same issue, my doorbell is peeling. I cannot reach anyone at customer service. This is really a disappointment for me since I have all Google home equipment and this seems to be an unsolvable problem.

Re: Nest doorbell peeling

Jdt227 — Thu, 22 Jun 2023 03:19:59 GMT

We've also had the same issue, what number did you call to get support?

Re: Nest doorbell peeling

MplsCustomer — Thu, 22 Jun 2023 15:19:03 GMT

@Jdt227

Google Nest does not publish a support number. You have to start with the link below:

https://support.google.com/googlenest/gethelp

Re: Nest doorbell peeling

NestDisappoints — Thu, 29 Jun 2023 16:51:25 GMT

I wanted to confirm mine is also peeling and it seems that google does not wish to support this issue.