topic Re: Problem connecting to cloud in Cameras and Doorbells

Problem connecting to cloud

Nadim1 — Mon, 27 Mar 2023 22:25:36 GMT

Hello, i live in Egypt and just bought a nest doorbell (battery) from NY. Everytime i try to set it up a message pops up saying ( problem connecting to cloud ). Any solutions?

Re: Problem connecting to cloud

MplsCustomer — Mon, 27 Mar 2023 23:55:21 GMT

@Nadim1

Unfortunately, Google Nest only supports the battery doorbell in "Australia, Austria, Belgium, Canada, Denmark, Finland, Ireland, Italy, France, Germany, Japan, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, United Kingdom, United States"

https://support.google.com/store/answer/2462844?hl=en

Re: Problem connecting to cloud

EmersonB — Sat, 01 Apr 2023 19:15:01 GMT

Hello everyone,

@Nadim1, thanks for posting here in the community. To confirm, have you tried using your email address with a physical address in the USA. You may also try creating a new home structure to your app with a US address. However, you'll not be able to use the Home/Away assist because of a different address. Let us know how it goes.

I appreciate the help, MplsCustomer.

Regards,
Emerson

Re: Problem connecting to cloud

EmersonB — Tue, 04 Apr 2023 21:08:07 GMT

Hi Nadim1,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

Best,
Emerson

Re: Problem connecting to cloud

Nadim1 — Wed, 05 Apr 2023 00:01:09 GMT

It still didnt work 😞 do i need to use vpn ??