topic Re: Broken camera lens in Cameras and Doorbells

Broken camera lens

Stacia505 — Tue, 28 Mar 2023 17:51:01 GMT

Help! My camera lens broke on my Nest Doorbell. I can't find any help online about getting it fixed. It's impossible to tell if the tool releases it so we can charge it and so it ended up falling and of course the lens cracked. Am I able to have this repaired?

Re: Broken camera lens

MplsCustomer — Wed, 29 Mar 2023 00:10:05 GMT

@Stacia505

Google Nest does not offer any repair services, but you could try contacting Support for a replacement. There are numerous similar reports like yours in this forum.

https://support.google.com/googlenest/gethelp

Re: Broken camera lens

EmersonB — Tue, 04 Apr 2023 19:59:43 GMT

Hi everyone,

@Stacia505, I'm sorry to hear about what happened to your Nest Doorbell. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

I appreciate the help, MplsCustomer.

Regards,
Emerson

Re: Broken camera lens

EmersonB — Fri, 07 Apr 2023 20:01:19 GMT

Hello Stacia505,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

Best,
Emerson