topic Re: Facial recognition in Cameras and Doorbells

Facial recognition

Baslif — Wed, 05 Apr 2023 19:28:04 GMT

I had to reset my nest doorbell, is there a, way to restore all the faces it had in it's library or am I out of luck? My subscription stayed active with no issues but I lost everything.

Re: Facial recognition

MplsCustomer — Thu, 06 Apr 2023 19:07:29 GMT

@Baslif

You shouldn't lose your familiar faces library unless you reset all of your cameras and doorbells:

https://support.google.com/googlenest/answer/9281945?hl=en#zippy=%2Cfamiliar-faces-were-deleted

Re: Facial recognition

Jeff — Wed, 12 Apr 2023 22:28:57 GMT

Hi Baslif,

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Re: Facial recognition

AbigailF — Wed, 19 Apr 2023 06:23:50 GMT

Hello folks,

@Baslif, chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.
Appreciate your help here, @Jeff and @MpIsCustomer.

Best,
Abi

Re: Facial recognition

AbigailF — Wed, 19 Apr 2023 06:23:06 GMT

Hey everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards,
Abi