topic need to speak to a Live agent in Cameras and Doorbells

need to speak to a Live agent

CindyColes — Fri, 07 Apr 2023 16:38:58 GMT

I need to speak to a live agent. my nest Dropcam will be no longer supported but I would like a replacement as an outdoor cam rather than indoor? please

Re: need to speak to a Live agent

BS2023 — Fri, 07 Apr 2023 16:45:34 GMT

Good luck Cindy they have gone from nest original company to google and have destroyed the customer service, I've been waiting 1 month so far for a replacement flood camera and we sent back the failed one month ago and now no PHONE SUPPORT, ITS JUST WRONG GOOGLE..... Cindy I would look for a different product company that has true honest support not this BS

Re: need to speak to a Live agent

MplsCustomer — Fri, 07 Apr 2023 17:29:57 GMT

@CindyColes

Google Nest's only option for contacting Support (except in Australia, where by law they have to have a phone number) is to start with the link below. On the "Resources" page, do NOT click on any of the reference links; instead, click "Next step" to get to the page where you select contact options (phone or chat).

https://support.google.com/googlenest/gethelp

However, Support may not be ready to answer your question about today's Dropcam announcement; they say "We will contact eligible Nest Dropcam users with instructions on how to redeem this offer."

Re: need to speak to a Live agent

CindyColes — Fri, 07 Apr 2023 17:54:04 GMT

Thank you - there is no "next step" option I select answers and it comes bak to the forum....

Re: need to speak to a Live agent

JScout33 — Fri, 07 Apr 2023 18:04:59 GMT

Best odds (and likely only option) are to just take the free Nest Indoor camera, sell it, and buy an Outdoor one yourself.

Re: need to speak to a Live agent

MplsCustomer — Sat, 08 Apr 2023 01:11:47 GMT

@CindyColes

When I click "Next step" on this page, then I get the page that follows:

Re: need to speak to a Live agent

janthadeus — Wed, 12 Apr 2023 22:23:50 GMT

Hi folks,

Checking in — were you able to speak to our support team as shared by MplsCustomer? If so, how did it go? Let me know if you need anything else.

Thanks for your help here, MplsCustomer.

Best,

Re: need to speak to a Live agent

mikaelfransson — Fri, 14 Apr 2023 09:27:40 GMT

Followed the steps suggested to buy the free replacement but the price remains at checkout. Please advice

Re: need to speak to a Live agent

Cmelancon — Fri, 14 Apr 2023 16:46:08 GMT

Where and how can I get the replacement cameras?

Re: need to speak to a Live agent

mikaelfransson — Fri, 14 Apr 2023 18:36:07 GMT

Yes, see the email I got. Trying to buy a camera as instructed does not apply a credit at checkout...

Re: need to speak to a Live agent

LEWCIFER — Sun, 16 Apr 2023 22:40:56 GMT

I have 4 dropcams / nest whatever you want to call it, I tried to select 2 free cameras, it would not allow it . Been trying for almost 2 weeks to contact someone , no phone number and chat never works, worst service ever. Unbelievable. My company is building a new google facility in AZ and I will sure try and speak to someone to tell them what crappy customer service they have hopefully.

Re: need to speak to a Live agent

LEWCIFER — Sun, 16 Apr 2023 22:44:08 GMT

I was able to click-1 and I received it, however it states you can get up to 2 free cameras, these guys are a joke. Gotta reply from Diego, it said … nothing, plenty of ways to contact us but it was the same crap. Must be overseas as usual.

Re: need to speak to a Live agent

LEWCIFER — Sun, 16 Apr 2023 22:46:57 GMT

There is NO support team sir, this is a joke. Please help us with our issues. A phone number at least, yes I know Covid gets blamed for everything

Re: need to speak to a Live agent

skjacobs — Tue, 18 Apr 2023 17:34:41 GMT

Hi, are you saying the replacement Drop Cams are free? I thought they were supposed to be 50% off, or is that just for the subscription?

Re: need to speak to a Live agent

skjacobs — Tue, 18 Apr 2023 17:37:48 GMT

The replacement camera for the Drop Cam is free? How do I get it? Ive tried everything following the steps and it just loops me back to the beginning

Re: need to speak to a Live agent

skjacobs — Tue, 18 Apr 2023 17:39:43 GMT

Hi I cant get in touch with anyone about this drop cam discontinuing situation or how to get the replacement. Also, is the replacement free? Is there a phone number I can call? thx

Re: need to speak to a Live agent

MplsCustomer — Tue, 18 Apr 2023 18:17:03 GMT

@skjacobs

Google Nest, unfortunately, does not publish a support phone number. You have to go to the Support link above, where you will get options for a phone callback or chat (see my earlier post above).

Re: need to speak to a Live agent

Terry6863 — Sun, 07 May 2023 19:15:28 GMT

Hopefully someone can help me. I too have been trying to get ahold of Nest. I used to be able but now that has all changed. I have a new nest thermostats 3rd generation and I do not have wi fi hooked up yet. Can the thermostat be set manually without using wifi? I tried with no luck. Maybe there is a trick to this. Thank you

Re: need to speak to a Live agent

robertkh3rd — Tue, 30 May 2023 00:03:33 GMT

I need to speak with someone ASAP

Re: need to speak to a Live agent

Canoto170 — Fri, 02 Jun 2023 00:40:30 GMT

Hello