topic Getting stuck in setup: connecting to joining device failed in Cameras and Doorbells

Getting stuck in setup: connecting to joining device failed

Jtane — Mon, 10 Apr 2023 19:16:32 GMT

So frustrated. Need help.

I have several cameras at home, but one stopped showing the video. I removed it a now it won’t add to my “home” again. I have xfinity Wi-Fi with 4 Deco mesh points. I have a very good measurable Wi-Fi signal in the areas of the cams and thermostats. Everything else in my home is successfully connected and controllable in the Nest app and the Google home app. The trouble lies in the setup process via the Google app. I get stuck at the same point. It says, ”Connecting to joining device” tries for 2-3 mins, then says “Something went wrong. Try again.” Trying again never works. I’ve tried:
Resetting the cam to factory settings.
Disconnecting the cams from the wired connections and moving them close to the connecting device.
Restarting my phone, turning bluetooth off and on, moving my phone closer to the connecting device, making sure phone and connecting device are on the same Wi-Fi.
Restarting the router.
Most trouble shooting steps I have tried multiple times.

I’ve spent many hours over a few days but I have a Google Nest cam that I can’t set up. It can’t connect to joining devices. A solution would be very much appreciated. Thanks.

Re: Getting stuck in setup: connecting to joining device failed

Juni — Wed, 10 May 2023 02:22:30 GMT

Hi Jtane,

Thanks for posting and for being a step ahead of us. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Regards,

Juni

Re: Getting stuck in setup: connecting to joining device failed

Juni — Sat, 13 May 2023 02:24:14 GMT

Hi there,

We haven’t received your form. Kindly fill it out so we can continue with the next step.

Thanks,

Juni

Re: Getting stuck in setup: connecting to joining device failed

Juni — Tue, 16 May 2023 02:47:58 GMT

Hello there,

I wanted to follow up if you are still in need of any help. If so, please fill out the form above.

Best,

Juni

Re: Getting stuck in setup: connecting to joining device failed

Jtane — Tue, 16 May 2023 02:53:28 GMT

All set, thanks!

Re: Getting stuck in setup: connecting to joining device failed

Syndicate515 — Tue, 16 May 2023 13:14:25 GMT

Having the exact same issues. Submitted the form.

Re: Getting stuck in setup: connecting to joining device failed

zoeuvre — Wed, 17 May 2023 20:15:06 GMT

Hi folks,

@Jtane, I'm glad to hear that everything has been sorted out.

@Syndicate515, we've received your form — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Thanks for your help, Juni.

Cheers,

Zoe