topic Re: "Camera" Missing from Home App shortcuts in Cameras and Doorbells

"Camera" Missing from Home App shortcuts

pk1209 — Tue, 11 Apr 2023 16:37:12 GMT

Hi,

I think it was after a home app update, but all of a sudden the "camera" shortcut option is missing from my list in the home app. I have a Nest Wired Doorbell that has always shown up under "Camera"

I now have to scroll down the room to find it that way.

Any ideas how to get it back?

Thanks

Re: "Camera" Missing from Home App shortcuts

MplsCustomer — Tue, 11 Apr 2023 17:50:26 GMT

@pk1209

That's peculiar. You could try deleting and reinstalling the Google Home app.

Are you sure you are logging onto the Google Home app with the same Google Account?

Re: "Camera" Missing from Home App shortcuts

pk1209 — Tue, 11 Apr 2023 17:54:53 GMT

Yeah, nothing changed... just disappeared on me! Also went missing on my wife's phone... will try the reinstall though.

EDIT: Reinstall did nothing...

Re: "Camera" Missing from Home App shortcuts

MplsCustomer — Tue, 11 Apr 2023 17:58:46 GMT

@pk1209

Strange! We are on the IOS version and the "Cameras" icon is not missing for us.

Are you on the "preview" version of the Google Home app?

Re: "Camera" Missing from Home App shortcuts

pk1209 — Tue, 11 Apr 2023 18:16:13 GMT

nope, regular version

Re: "Camera" Missing from Home App shortcuts

MplsCustomer — Tue, 11 Apr 2023 19:38:10 GMT

@pk1209

I'm stymied. You could try contacting Support:

https://support.google.com/googlenest/gethelp/

Re: "Camera" Missing from Home App shortcuts

pk1209 — Wed, 12 Apr 2023 15:57:18 GMT

Thanks, will do

Re: "Camera" Missing from Home App shortcuts

janthadeus — Sun, 23 Apr 2023 01:30:05 GMT

Hi folks,

Checking in — how’s it going? Were you able to speak to our support team as shared by MplsCustomer? If so, how did it go? Let me know if you need anything else.

I appreciate your help here, MplsCustomer.

Thanks,

Re: "Camera" Missing from Home App shortcuts

janthadeus — Wed, 26 Apr 2023 03:51:14 GMT

Hey pk1209,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

Re: "Camera" Missing from Home App shortcuts

janthadeus — Thu, 27 Apr 2023 05:45:20 GMT

Hi there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,