topic Re: Connecting to assisting Nest device in Cameras and Doorbells

Connecting to assisting Nest device

Bmaguire33 — Sun, 31 Oct 2021 16:41:12 GMT

I keep getting a message that says my doorbell can’t connect to assisting nest device. I have a google nest and have downloaded the google home and nest apps. Why is this so hard to do?

Re: Connecting to assisting Nest device

dels — Sun, 31 Oct 2021 18:02:10 GMT

I am having the same problem right now, for devices that I have had for 3 years... feels like they have a problem somewhere

Re: Connecting to assisting Nest device

jpclements — Mon, 01 Nov 2021 20:04:41 GMT

I'm experiencing same issue...

Re: Connecting to assisting Nest device

MplsCustomer — Tue, 02 Nov 2021 18:47:24 GMT

I wish Google would address this. From all the postings about this issue in this forum, it seems "assisting devices" are often problematic. Google needs to provide information on how to configure a new camera or doorbell without going through an "assisting device" when that avenue does not work.

Re: Connecting to assisting Nest device

dels — Fri, 05 Nov 2021 22:25:12 GMT

I just spent over an hour chatting with Support and they ended up referring me to a senior resource, supposedly at least. I should receive an email in the next 48h.

I have tried every possible combination of on the wifi, off the wifi, on the mobile hotspot or not, restart the app, reboot internet, reset the thermostat... every single thing failed. Imagine how magical adding the device to wifi and just adding it to your app would be if I could do it again as I did 3 years ago!

Re: Connecting to assisting Nest device

Brad — Wed, 24 Nov 2021 20:47:31 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Connecting to assisting Nest device

Bmaguire33 — Fri, 26 Nov 2021 13:40:53 GMT

Brad -

I am still having the issue and still need help. Thanks.

Brian

Re: Connecting to assisting Nest device

Jdoyle32 — Fri, 26 Nov 2021 15:15:24 GMT

Also having the same issue with newly purchased Nest Learning Thermostat. Connects to wifi fine but no matter what solution I try still get message that something went working… TD024(4.8

Re: Connecting to assisting Nest device

dels — Fri, 26 Nov 2021 15:25:23 GMT

Same here, the only workaround was to create a new home structure in the app and switch between homes to control both thermostats, but this is not the intended use.

Re: Connecting to assisting Nest device

Bmaguire33 — Fri, 26 Nov 2021 15:34:07 GMT

im just trying to hook up a doorbell. was thinking about the thermostat but having these issues is making me have second thoughts.

Re: Connecting to assisting Nest device

Bmaguire33 — Fri, 26 Nov 2021 15:35:43 GMT

im still having the same issue and need further assistance.

Re: Connecting to assisting Nest device

AH_White — Fri, 26 Nov 2021 21:19:54 GMT

Same issue here. Brand new Google Nest Hub Max. Brand new doorbell. Can't get doorbell set up. Between this and the infuriating lack of practical calendar interaction on the hub. This stuff is getting prepped to be all returned next week.