topic Re: Nest Doorbell will not power up after reset in Cameras and Doorbells

Nest Doorbell will not power up after reset

CNV1 — Thu, 13 Apr 2023 06:30:19 GMT

Changed address and connected Nest Router to new network.

Doorbell would not connect after several attempts even trying to set as new device.

Reset unit and now unit will not power up.

Re: Nest Doorbell will not power up after reset

MplsCustomer — Thu, 13 Apr 2023 20:36:42 GMT

@CNV1

Did you hold down the reset button for at least 12 seconds, using these instructions?

https://support.google.com/googlenest/answer/9252162?hl=en&sjid=14289783541332926540-NA#zippy=%2Cnest-doorbell-battery

Have you tried charging the doorbell?

Re: Nest Doorbell will not power up after reset

CNV1 — Thu, 13 Apr 2023 20:43:51 GMT

Hi, the doorbell is fully charged and yes, did follow both options as indicated in the link.

when connected to the charger, the white light is visible. When disconnected from the charger, that white light disappears and there is no response from the doorbell when either of the options used.

Re: Nest Doorbell will not power up after reset

MplsCustomer — Thu, 13 Apr 2023 20:53:31 GMT

@CNV1

You could try contacting Support:

https://support.google.com/googlenest/gethelp

Re: Nest Doorbell will not power up after reset

CNV1 — Sat, 15 Apr 2023 08:19:38 GMT

Thanks for your advice.

Got onto support and instructions quite different to those available when searching.
Using a paper clip to do a factory reset, insert it in the small hole located on the back of the camera, between the charging port and screws. Hold till you hear an alarm, twice. Takes about a minute. Then via the app, tap + symbol, then select Set up new Device and follow the prompts.

Problem solved

Re: Nest Doorbell will not power up after reset

janthadeus — Sun, 16 Apr 2023 01:59:47 GMT

Hi folks,

CNV1, perfect! We’re glad to hear that it’s been sorted out. As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks for the help here, MplsCustomer!

Best,