topic Nest hello doorbell (wired, 1st gen) does not ring outside. in Cameras and Doorbells

Nest hello doorbell (wired, 1st gen) does not ring outside.

d8ve — Sun, 16 Apr 2023 16:28:05 GMT

The doorbell is more than 5 years old.

It does not ring outside anymore. If pressed multiple times, it will ring the indoor chime but still does not ring outside.

In the afternoons, the doorbell faces direct sunlight.

Any way to check and fix it? high-temperature damages internals?

Is it time to replace it with a new one (wired, 2nd gen)?

Re: Nest hello doorbell (wired, 1st gen) does not ring outside.

MplsCustomer — Sun, 16 Apr 2023 18:23:11 GMT

@d8ve

Is your Nest Hello also going offline for a minute whenever the doorbell is pressed?

If so, the cause may be that the internal battery (which most of us didn't know about) is failing. That's happened to all 3 of our Nest Hello doorbells. A workaround is to turn off the "Indoor chime" option and turn on the "Visitor announcements" option (https://support.google.com/googlenest/answer/7672451) and rely instead on announcements on Nest Minis or Nest Hubs. Once the "Indoor chime" option is disabled, the doorbell no longer goes offline when it is pressed.

Here's a VERY long thread on the problem:

https://support.google.com/googlenest/answer/7672451

Re: Nest hello doorbell (wired, 1st gen) does not ring outside.

d8ve — Sun, 16 Apr 2023 18:33:18 GMT

Thanks. It’s indeed offline after pressing button. I don’t have other devices to ‘announce ’ . The new wired one appears to be good price. I’m thinking of getting one.

Re: Nest hello doorbell (wired, 1st gen) does not ring outside.

MplsCustomer — Sun, 16 Apr 2023 18:35:38 GMT

@d8ve

You can get a Nest Mini for $39 to $49, depending on the retailer.

Re: Nest hello doorbell (wired, 1st gen) does not ring outside.

d8ve — Sun, 16 Apr 2023 18:44:49 GMT

I added it to Alexa. Hope it works. Thanks @MplsCustomer

Re: Nest hello doorbell (wired, 1st gen) does not ring outside.

EmptyNester — Mon, 17 Apr 2023 03:19:25 GMT

Hi d8ve, I'm a long time nest cam user and sadly I cannot recommend the new doorbell. You are better off buying another Nest HELLO doorbell either new or used from an ebay seller or where ever.

The reason is the new doorbell does NOT work in the Nest App at all. You are required to use the Google HOME app for the newer doorbell and it lacks a lot of features compared to the Nest App. Google is in the process of bringing the features over to the Google Home app but as best I can tell they are still very far away from that. Also, the Google Home app will not work well with the older Gen 1 Nest cameras so if you have those as well then you will need to bounce back and forth between the 2 apps.

When my HELLO doorbell mal-functioned about 6 months ago I got the new one and ended up returning it and going with another HELLO doorbell. I'm looking forward to the day when I can upgrade but for now I'm staying with the NEST app.

Re: Nest hello doorbell (wired, 1st gen) does not ring outside.

d8ve — Mon, 17 Apr 2023 00:48:18 GMT

Thanks for the advice. I have bunches of Nest original cams, thermostats. And I also noticed Nest App has far more features than G Home.

Re: Nest hello doorbell (wired, 1st gen) does not ring outside.

Juni — Thu, 11 May 2023 01:04:47 GMT

Hi folks,

Thanks for the help here, MplsCustomer and EmptyNester.

D8ve, thanks for reaching out. I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Regards,

Juni

Re: Nest hello doorbell (wired, 1st gen) does not ring outside.

janthadeus — Sun, 14 May 2023 03:06:14 GMT

Hey d8ve,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help here, everyone!

Thanks,

Re: Nest hello doorbell (wired, 1st gen) does not ring outside.

Juni — Tue, 16 May 2023 02:55:25 GMT

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Juni