topic Re: Google Nest Cam (2nd Gen) not showing up in Nest App in Cameras and Doorbells

Google Nest Cam (2nd Gen) not showing up in Nest App

jschrage — Sun, 16 Apr 2023 14:01:27 GMT

Google discontinued support for my Dropcam and sent me a new Google Nest Cam (2nd Generation). After setting it up in Google Home, the camera is not showing up in the Nest App. I've tried to add it through the Nest App but it just forwards me to the Google Home app, where it is already set up.

How do I see my new camera on the Nest App?

Thanks

Re: Google Nest Cam (2nd Gen) not showing up in Nest App

MplsCustomer — Sun, 16 Apr 2023 14:08:40 GMT

@jschrage

You cannot.

Google Nest decided that the newer cameras and doorbells released starting in Sept. 2021 would work in the Google Home app but NOT in the Google Nest app or on the home.nest.com website.

We've been using 2 apps ever since we bought one of the battery cameras 19 months ago.

Re: Google Nest Cam (2nd Gen) not showing up in Nest App

jschrage — Sun, 16 Apr 2023 14:45:53 GMT

That is terrible. I'm assuming that there is no browser access to the camera then? Why do they call it a "nest" camera then? This is disgustingly bad.

Re: Google Nest Cam (2nd Gen) not showing up in Nest App

MplsCustomer — Sun, 16 Apr 2023 17:47:36 GMT

@jschrage

You are not the only customer wondering why they call it a "Nest" camera.

There is the home.google.com website, which currently provides livestream but no history for all Google Nest cameras and doorbells, and has been in "preview"/beta status since late October 2022, per this announcement:

https://www.googlenestcommunity.com/t5/Blog/Check-out-your-cameras-on-the-web-with-Google-Home/ba-p/242119

Re: Google Nest Cam (2nd Gen) not showing up in Nest App

jschrage — Sun, 16 Apr 2023 18:13:24 GMT

Thank you for the info and help. Really is a bummer.

Re: Google Nest Cam (2nd Gen) not showing up in Nest App

janthadeus — Thu, 20 Apr 2023 06:13:43 GMT

Hi jschrage,

We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep an eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Check out this link on how to file feedback.

I appreciate your help here, MplsCustomer.

Thanks,