topic Re: Reset wifi without 6 digit entry key in Cameras and Doorbells

Reset wifi without 6 digit entry key

HV — Thu, 13 Apr 2023 14:15:27 GMT

I need to reset the wifi to a new one. The cameras are currently offline as the old wifi has been replaced. It asks for a 6 digit entry key which I don’t have. I’ve disassembled the units but there is no info on the backing plates. Help.

Re: Reset wifi without 6 digit entry key

MplsCustomer — Thu, 13 Apr 2023 17:28:44 GMT

@HV

Your post says you have a Google Nest Outdoor Camera. The 6-character Setup Code on our Google Nest Outdoor Cameras is on the curved back of the cameras (along with the QR code).

If you're changing Wi-Fi, you should remove the cameras from the Google Nest app while on your old Wi-Fi, or the old Wi-Fi and account settings may prevent you from re-installing.

Re: Reset wifi without 6 digit entry key

Jeff — Mon, 17 Apr 2023 18:55:55 GMT

Thanks for clarifying that, @MplsCustomer.

Hi HV,

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Re: Reset wifi without 6 digit entry key

Jeff — Fri, 21 Apr 2023 15:47:39 GMT

Hey everyone,

It looks like we've slowed down here. We'll be closing up the thread in the next day unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.

Thanks,
Jeff

Re: Reset wifi without 6 digit entry key

EmersonB — Sat, 22 Apr 2023 20:50:39 GMT

Hello everyone,

@HV, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, Jeff.

Best,
Emerson