topic Re: QR code says not compatible in Cameras and Doorbells

QR code says not compatible

Ravo — Sun, 16 Apr 2023 11:03:48 GMT

Trying ro set up nest doorbell and when I scan QR code comes up with an error message that says not compatible. How do I continue set up?

Re: QR code says not compatible

Ravo — Sun, 16 Apr 2023 11:10:41 GMT

Re: QR code says not compatible

MplsCustomer — Sun, 16 Apr 2023 13:15:14 GMT

@Ravo

That's a very strange message to get when trying to install a battery doorbell. In the Google Home app, did you select the plus sign in the upper left corner and select "Set up devices" and then "New devices" and then your "home" prior to scanning your doorbell's QR code?

If you did and you're still getting that message, you could try contacting Support:

https://support.google.com/googlenest/gethelp

Re: QR code says not compatible

janthadeus — Thu, 20 Apr 2023 03:05:46 GMT

Hi folks,

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s response. Let me know if you need more help.

I appreciate your help, MplsCustomer.

Thanks,

Re: QR code says not compatible

janthadeus — Sun, 23 Apr 2023 03:13:15 GMT

Hey Ravo,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

Re: QR code says not compatible

janthadeus — Mon, 24 Apr 2023 05:41:09 GMT

Hi there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,