topic Issues switching the account of a Nest Camera in Cameras and Doorbells

Issues switching the account of a Nest Camera

Anna368 — Thu, 20 Apr 2023 21:49:54 GMT

I have nest Camera. I want to change the Google account it is connected to. I removed the device it from one account and then proceeded to add it to my other google account. I have tried everything, resetting the camera, deleted the google home app and reinstalling it etc but it always comes up at the end of the installation process that there was an error.

Re: Issues switching the account of a Nest Camera

MplsCustomer — Thu, 20 Apr 2023 22:20:29 GMT

@Anna368

Was your reset a "factory reset", and not just a "restart"?

"Press and hold the button:

* At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
* At 12 seconds, the status light will be steady, solid yellow while the camera starts the factory reset, and you’ll hear a confirmation tone.

Release the button. Your camera will restore to its factory settings."

https://support.google.com/googlenest/answer/9252162?hl=en&sjid=1844559109010464140-NA#zippy=%2Cnest-doorbell-battery

What error are you getting?

Re: Issues switching the account of a Nest Camera

janthadeus — Tue, 25 Apr 2023 00:38:28 GMT

Hi folks,

Checking in — did you get a chance to factory reset your camera as shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

I appreciate your help, MplsCustomer.

Thanks,

Re: Issues switching the account of a Nest Camera

EmersonB — Fri, 28 Apr 2023 14:02:34 GMT

Hello everyone,

@Anna368, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate your help, MplsCustomer and JT.

Regards,
Emerson

Re: Issues switching the account of a Nest Camera

EmersonB — Sat, 29 Apr 2023 16:27:54 GMT

Hey Anna368,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

Best,
Emerson