topic Re: Still no Nest Aware support for Nest Cam with Floodlight and Nest Doorbell (1st gen) in Cameras and Doorbells

Still no Nest Aware support for Nest Cam with Floodlight and Nest Doorbell (1st gen)

dmohanty — Tue, 07 Mar 2023 18:55:55 GMT

In 2022, I purchased a Nest Cam with Floodlight and a Nest Doorbell (1st generation). Both of them have been wired. I have had a Nest Aware subscription for 4-5 years. The subscription helps me monitor my three other Nest cameras from my computer. Those cameras were purchased between 3-5 years back. But, I still can't access the recordings from the two devices I purchased last year. Are you at all going to let these two devices use my subscription?

Re: Still no Nest Aware support for Nest Cam with Floodlight and Nest Doorbell (1st gen)

MplsCustomer — Tue, 07 Mar 2023 20:42:14 GMT

@dmohanty

If your Nest Aware subscription is in the same Google Nest "home/structure" as your new floodlight camera and your new Google Nest Hello Doorbell, the Nest Aware subscription that covers your other 3 cameras should automatically cover your new camera and doorbell.

However, for the newer cameras and doorbells that are installed in the Google Home app, you have to use the Google Home app to view the history provided by your Nest Aware subscription, and you cannot access those newer cameras and doorbells on the old home.nest.com website.

If your new doorbell is a 1st gen Google Nest Hello doorbell (which installs in the Google Nest app), you should automatically be able to see its history in the Google Nest app and on the home.nest.com website as long as you installed it in the same Google Nest "home/structure" as your Nest Aware subscription and your other 3 cameras.

HOWEVER, if your three other Nest cameras were covered by the old 1st gen (per camera) Nest Aware subscription, you will need to cancel those subscriptions (you can't get the 1st gen subscription for the floodlight camera) and get the newer Nest Aware or Nest Aware Plus subscription, which covers ALL cameras and doorbells in the same Google Nest "home/structure".

To contact Google Nest Support on this, you could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

More info on subscriptions:

https://support.google.com/googlenest/answer/9681538

You can livestream all old and new cameras on the "preview" home.google.com website, but you cannot view history there.

Re: Still no Nest Aware support for Nest Cam with Floodlight and Nest Doorbell (1st gen)

aatienza — Thu, 16 Mar 2023 03:14:53 GMT

Hey dmohanty,

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.

I appreciate the help, MplsCustomer.

Thanks,
Archie

Re: Still no Nest Aware support for Nest Cam with Floodlight and Nest Doorbell (1st gen)

dmohanty — Thu, 16 Mar 2023 03:43:47 GMT

@MplsCustomer , Thank you for responding.

I have a Nest Aware Plus subscription. Using this subscription, I can monitor the feeds from two Nest Cam IQs and a Nest Hub Max by visiting home.nest.com.

I can access the feeds from my flood-light camera (launched in 2021) and my door-bell (also launched in 2021) only from a mobile device. This is a big drawback.

I have taken this up with Google Support, but they provided me with information that I already knew. I posted in this forum hoping that somebody from Google will take notice.

Re: Still no Nest Aware support for Nest Cam with Floodlight and Nest Doorbell (1st gen)

EmersonB — Thu, 06 Apr 2023 22:56:10 GMT

Hi everyone,

@dmohanty, thanks for getting back to us. You can see the live feed of your Nest Camera with Floodlight and Nest Doorbell to the https://goo.gle/2UZL8VI website. Use your own email address from your Nest app. Let us know how it goes.

I appreciate the help, Archie and MplsCustomer.

Best,

Emerson

Re: Still no Nest Aware support for Nest Cam with Floodlight and Nest Doorbell (1st gen)

EmersonB — Fri, 21 Apr 2023 22:46:31 GMT

Hello dmohanty,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Regards,
Emerson

Re: Still no Nest Aware support for Nest Cam with Floodlight and Nest Doorbell (1st gen)

EmersonB — Tue, 25 Apr 2023 14:05:55 GMT

Hey dmohanty,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson