topic Re: Nest Doorbell Camera Battery in Cameras and Doorbells

Nest Doorbell Camera Battery

Iris — Sat, 15 Apr 2023 14:55:45 GMT

Is the battery replaceable in the Nest Doorbell battery?

Re: Nest Doorbell Camera Battery

David_K — Sat, 15 Apr 2023 15:37:51 GMT

No, the battery in Nest Doorbell (battery) is not designed to be user replaceable or serviceable.

If you're experiencing battery issues, I'd recommend consulting the help centre for appropriate troubleshooting steps, or contact Google Nest support.

Google Nest Help
Contact Us - Google Nest Help

Re: Nest Doorbell Camera Battery

Jeff — Tue, 18 Apr 2023 18:33:42 GMT

Thanks for the explanation, davidking.

Hi Iris,

I just wanted to jump in real fast to see if you saw davidking's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Re: Nest Doorbell Camera Battery

Jeff — Mon, 24 Apr 2023 15:29:19 GMT

Hey Iris,

I just wanted to follow up once more to see if you were still needing some help here. If so, just let us know.

Thanks,
Jeff

Re: Nest Doorbell Camera Battery

Iris — Mon, 24 Apr 2023 16:50:57 GMT

Unfortunately, I went through the steps with trying to fix Nest Doorbell battery and it's a faulty battery and Google won't replace it because it's 4 months out of warranty. Not too Happy!

Re: Nest Doorbell Camera Battery

Jeff — Tue, 16 May 2023 15:46:56 GMT

Hey Iris,

Did you speak with support and receive a message from them stating that the doorbell wasn't eligible for repair? If you haven't spoken with support directly, I would still urge you to do so and confirm with them if you are actually out of options.

Thanks,
Jeff

Re: Nest Doorbell Camera Battery

Iris — Tue, 16 May 2023 20:41:40 GMT

I did call Support and they did nothing to help me because I was 4 months past the 1 year warranty for the Nest Doorbell "battery" model. I had to buy another one and I'm pretty irritated.

Re: Nest Doorbell Camera Battery

Jeff — Wed, 17 May 2023 22:17:31 GMT

Thanks for the update, Iris. I wish things could have worked out more smoothly for you.

While we didn't find the resolution you were looking for on this, is everything working well with your replacement doorbell? Is there anything else I can help with on this?

Thanks,
Jeff

Re: Nest Doorbell Camera Battery

Iris — Wed, 17 May 2023 23:35:05 GMT

Everything's fine Jeff, thank you. I just can't afford a wired doorbell right now which would be a more long term solution than the battery powered. So I had to go with the battery one again. Best, Iris

Re: Nest Doorbell Camera Battery

zoeuvre — Thu, 18 May 2023 16:41:39 GMT

Hi Iris,

As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

All thanks for your help, @David_K and Jeff.

Cheers,

Zoe