topic Re: Download a video clip in home app without an event in Cameras and Doorbells

Download a video clip in home app without an event

Old_Man — Wed, 22 Mar 2023 16:59:21 GMT

Someone has stolen something off of my front lawn. The camera caught the incident however it did not generate an event to trigger a download option.

How can I download the video without an event option?

Thanks.

Re: Download a video clip in home app without an event

MplsCustomer — Wed, 22 Mar 2023 17:55:46 GMT

@Old_Man

That's one of several unfortunate results of Google Nest's decision that its newer cameras and doorbells would work only in the Google Home app.

Some customers have reported they resorted to using their phone's video capture tool to save a non-event while it was being played.

Re: Download a video clip in home app without an event

EmersonB — Sat, 22 Apr 2023 22:51:32 GMT

Hi everybody,

@Old_Man, thanks for reaching out here in the Community. How's it going with your Nest Camera? Were you able to read the information and follow the steps that MplsCustomer has shared? In case you have an update, you know where to find us.

I appreciate the help, MplsCustomer.

Regards,

Emerson

Re: Download a video clip in home app without an event

EmersonB — Wed, 26 Apr 2023 14:53:06 GMT

Hey Old_Man,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks,
Emerson

Re: Download a video clip in home app without an event

Old_Man — Thu, 27 Apr 2023 00:02:37 GMT

Hi @EmersonB,

I was able to show the police the video but was not able to capture it.

Is there an eta as to when we will be able to create clips without needing an event to trigger it?