topic Re: Replacement parts in Cameras and Doorbells

Replacement parts

clswingle — Sun, 16 Apr 2023 21:42:07 GMT

I am missing the base plate and release tool. How do I order replacement parts? Not finding any place where I can get them, Thanks!!

Re: Replacement parts

MplsCustomer — Sun, 16 Apr 2023 22:08:27 GMT

@clswingle

Unfortunately, Google Nest does not sell replacement parts. However, Support will sometimes provide replacements if you are within the 1-year warranty:

https://support.google.com/googlenest/gethelp

Re: Replacement parts

janthadeus — Tue, 18 Apr 2023 02:07:56 GMT

Hi clswingle,

Yikes! Let’s check options for you — could you fill out this form and let me know once you’re done?

I appreciate your help, MplsCustomer.

Thanks,

Re: Replacement parts

EmersonB — Sat, 22 Apr 2023 18:54:47 GMT

Hello everyone,

@clswingle, I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

I appreciate the help, MplsCustomer and JT.

Regards,
Emerson

Re: Replacement parts

EmersonB — Tue, 25 Apr 2023 19:07:11 GMT

Hey clswingle,

We haven't received your form — were you able to fill it out?

Best,
Emerson

Re: Replacement parts

EmersonB — Fri, 28 Apr 2023 19:52:59 GMT

Hi clswingle,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson

Re: Replacement parts

clswingle — Fri, 28 Apr 2023 22:00:11 GMT

Hello Emerson - Thank you for your assistance on this. I was actually able to find my plate and mount the doorbell. Sorry for the delay in getting back to you.

Re: Replacement parts

clswingle — Fri, 28 Apr 2023 22:02:53 GMT

Sorry for the delay in getting back to you. I ended up not needing the form as I was able to find my plate for mounting. Thank you very much for your assistance!!

Re: Replacement parts

EmersonB — Fri, 28 Apr 2023 22:26:54 GMT

Hello clswingle,

Thanks for getting back to us and we're glad to hear that you're able to find your mounting plate. We’ll consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Regards,
Emerson