topic Re: Reconnect cameras to wifi in Cameras and Doorbells

Reconnect cameras to wifi

Gayharrison — Mon, 24 Apr 2023 01:21:30 GMT

I upgraded my modem/router. How do I reconnect my front/backyard cameras, indoor camera and nest doorbell?

Re: Reconnect cameras to wifi

MplsCustomer — Mon, 24 Apr 2023 01:36:51 GMT

Basically, you need to remove them from the Google Nest app or the Google Home app while on the old Wi-Fi network, do a factory reset, and then reinstall them while on the new Wi-Fi network:

https://support.google.com/googlenest/answer/9223711

Re: Reconnect cameras to wifi

Jeff — Fri, 28 Apr 2023 16:56:58 GMT

Thanks for the explanation, MplsCustomer.

Hi Gayharrison,

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Re: Reconnect cameras to wifi

Jeff — Mon, 01 May 2023 17:30:21 GMT

Hey again Gayharrison,

I just wanted to follow up once more to see if you were still needing some help here. If so, just let us know.

Thanks,
Jeff

Re: Reconnect cameras to wifi

Jeff — Tue, 02 May 2023 21:33:14 GMT

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff

Re: Reconnect cameras to wifi

Gayharrison — Wed, 03 May 2023 00:28:13 GMT

I have not gotten the cameras back up and running. I am having trouble finding someone who can reach them. Do you know of a service I can call?

Re: Reconnect cameras to wifi

John397 — Thu, 04 May 2023 17:36:24 GMT

I just spent a frustrating two days trying to reconnect my wired indoor camera to a new router. Once I was able to get a hold of Google support and speak to somebody it was a very easy process. Using the Google Home Ap, I selected add new device and selected my wired camera. Then had to reset my camera which meant that I lost all my video history, which was not a big problem. What nobody told me is how to reset the camera: with the camera plugged in, you insert a straightened paper clip in the small hole located between the camera head and the base. Push the button at the bottom gently and hold it FOR 12 SECONDS or until you hear a chime. Once you hear a chime, the white light will come on at the top of the camera above the lens. Keep holding the paper cup gently until the white light turns to a green light. At that point while you are using the Google Home app you should be able to choose the new Wi-Fi network and enter the password. Voila.

Re: Reconnect cameras to wifi

janthadeus — Mon, 08 May 2023 02:00:26 GMT

Hi folks,

John397, fantastic! We're glad to hear that our support team was able to help you.

Gayharrison, could you try the steps shared above by John397? Keep us posted.

I appreciate the help here, MplsCustomer and Jeff!

Thanks,

Re: Reconnect cameras to wifi

janthadeus — Thu, 11 May 2023 02:18:15 GMT

Hey Gayharrison,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

Re: Reconnect cameras to wifi

Juni — Fri, 12 May 2023 02:43:48 GMT

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Juni