topic Re: Nest video doorbell won’t restart in Cameras and Doorbells

Nest video doorbell won’t restart

MrsLouie — Sat, 22 Apr 2023 19:28:09 GMT

Hi, we had a 2 hour power outage and my nest video doorbell went offline. We also have a nest outdoor camera. The outdoor camera started up okay after power was restored, but not the doorbell one. I’ve tried restarting the camera by holding the restart button on the back for 10 seconds and also tried holding the big button and the back button simultaneously for 10 seconds, but all I get is a tiny green light flashing at the top. No yellow or blue ring noted. This is a first gen doorbell and is hard wired in. Please help!!

Re: Nest video doorbell won’t restart

MplsCustomer — Sat, 22 Apr 2023 19:34:40 GMT

@MrsLouie

We have a couple of Google Nest Outdoor Cameras that sometimes have to be unplugged for a short time after a power outage to get them to come back on after a power outage. And for one of our Nest Hellos, we have sometimes had to briefly turn off the electric circuit that includes the Nest Hello to get it to come back online.

Re: Nest video doorbell won’t restart

janthadeus — Thu, 27 Apr 2023 00:27:16 GMT

Hi folks,

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s response. Let me know if you need anything else.

I appreciate your help, MplsCustomer.

Thanks,

Re: Nest video doorbell won’t restart

janthadeus — Sun, 30 Apr 2023 00:29:34 GMT

Hey MrsLouie,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

Re: Nest video doorbell won’t restart

janthadeus — Mon, 01 May 2023 01:01:44 GMT

Hi there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

Re: Nest video doorbell won’t restart

MrsLouie — Mon, 01 May 2023 02:33:03 GMT

Hi, I had an electrician check the voltage to the doorbell and to the transformer, all was good there, so it was the nest video doorbell that wasn’t working anymore. Warranty was finished, so I had to buy a new one. Thanks.

Re: Nest video doorbell won’t restart

janthadeus — Mon, 01 May 2023 22:50:44 GMT

Hey there,

Understood. While we can no longer process a replacement for you — we're always looking for ways to improve and we'll take it as feedback. Let us know if you have other questions as I'll be locking the thread after 24 hours.

Thanks,