topic Re: Moved house - now want to resubscribe to Nest in Cameras and Doorbells

Moved house - now want to resubscribe to Nest

SteveWalker007 — Wed, 03 May 2023 08:50:35 GMT

I moved house 9 months ago and cancelled subscriptions to 3 first gen cameras. I’ve now moved into another house and ‘simply’ want to subscribe so I can get video recording. The cameras work - but I don’t understand how to buy a subscription for the three - I don’t want to migrate to google. I can’t get the right answers on internet and I can’t seem to be able to speak to anyone. Does anyone have a phone number for Nest so that someone can walk a dummy through signing up ?! I’m UK

Re: Moved house - now want to resubscribe to Nest

MplsCustomer — Wed, 03 May 2023 15:42:25 GMT

@SteveWalker007

I don't know how you buy 1st gen Nest Aware subscriptions.

You could try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

Re: Moved house - now want to resubscribe to Nest

EmersonB — Sat, 06 May 2023 22:46:24 GMT

Hi everyone,

@SteveWalker007, thanks for reaching out here in the Community. You may try subscribing to Nest Aware using your Nest App. From the homepage of your Nest App, go to Settings> Nest Aware> select Subscribe to Nest Aware> Get Started> Choos your plan> Hit Next and follow the prompts. Let us know how it goes.

I appreciate the help, MplsCustomer.

Best,

Emerson

Re: Moved house - now want to resubscribe to Nest

SteveWalker007 — Sun, 07 May 2023 07:02:27 GMT

Thanks. I’m all sorted now. I received fantastic service from google.

Re: Moved house - now want to resubscribe to Nest

Jenelyn_O — Sun, 07 May 2023 16:41:56 GMT

Hi there,

That's good to hear! I'm glad that it all sorted out. Please let us know if you still have questions or concerns. Otherwise, I'll be locking this thread after 24 hours.

I appreciate your help, @MplsCustomer and Emerson.

Regards,

Jenelyn