topic Re: New to Nest Aware - is there a basic manual? in Cameras and Doorbells

New to Nest Aware - is there a basic manual?

CO42 — Tue, 02 May 2023 14:42:39 GMT

I'm trying to set up the activity zones - I don't see an option. Plus I've NEVER had video recorded. I'm hoping paying out for nest aware addresses the issues.

Re: New to Nest Aware - is there a basic manual?

MplsCustomer — Tue, 02 May 2023 22:17:30 GMT

@CO42

These Google Nest Help topics on Nest Aware may help:

https://support.google.com/googlenest/answer/9681538

https://support.google.com/googlenest/answer/9233159

And this link on Nest Aware from the Google Store:

https://store.google.com/us/product/nest_aware

And this link on Activity Zones:

https://support.google.com/googlenest/answer/9207697

Re: New to Nest Aware - is there a basic manual?

Mottsey — Wed, 03 May 2023 16:00:49 GMT

How do I pay for nest aware?

Re: New to Nest Aware - is there a basic manual?

MplsCustomer — Wed, 03 May 2023 16:16:58 GMT

@Mottsey

You buy a subscription, with a monthly or yearly charge, against your credit card or against Google Pay. (We don't use Google Pay, so I don't know how that works.). See the Google Store link I provided earlier.

Re: New to Nest Aware - is there a basic manual?

janthadeus — Sun, 07 May 2023 01:31:54 GMT

Hi folks,

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s response. Let me know if you need more help.

I appreciate your help here, MplsCustomer!

Thanks,

Re: New to Nest Aware - is there a basic manual?

janthadeus — Wed, 10 May 2023 03:18:43 GMT

Hey there,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

Re: New to Nest Aware - is there a basic manual?

janthadeus — Thu, 11 May 2023 05:58:14 GMT

Hi there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

Re: New to Nest Aware - is there a basic manual?

CO42 — Thu, 11 May 2023 14:04:54 GMT

Thx JT< not really sure what happened, but all of a sudden, all the missing options appeared! I have zones now. Pictures of DB visitors is still debateable and I'm trying to get it to stop recording familiar faces ( there are 6 versions of me, btw) and only record strangers, animals and packages

Re: New to Nest Aware - is there a basic manual?

janthadeus — Sat, 13 May 2023 22:52:15 GMT

Hi CO42,

You’re welcome! You should be able to turn off the familiar face setting in the Nest app or Google Home app. May I know what’s the model of your camera? To learn more, take a look at this guide: Familiar face detection.

Let me know if you need anything else.

Thanks,

Re: New to Nest Aware - is there a basic manual?

Juni — Wed, 17 May 2023 01:58:35 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Regards,

Juni

Re: New to Nest Aware - is there a basic manual?

Juni — Thu, 18 May 2023 02:01:43 GMT

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni