topic Re: Nest no longer showing preview on outdoor cameras on iPhone in Cameras and Doorbells

Nest no longer showing preview on outdoor cameras on iPhone

Pilwho21 — Wed, 26 Apr 2023 20:54:49 GMT

Hello,

After a recent iPhone update, I have lost my notification previews for my Nest outdoor cameras through the Nest app. My indoor camera still will show a video preview for some reason. My outdoor cameras are only showing a picture now of the movement for the notification. From past issues, it looks like Nest needs an update for their app to correct this issue.

Re: Nest no longer showing preview on outdoor cameras on iPhone

votnet — Thu, 27 Apr 2023 12:52:05 GMT

Same issue, a few days ago only a still image appears in iPhone notification for an outdoor camera. The weird thing is that I have a second outdoor camera which is still showing video preview in notifications…

Re: Nest no longer showing preview on outdoor cameras on iPhone

albevass — Fri, 28 Apr 2023 19:42:22 GMT

I have the same issue with outdoor IQ where one still sends video preview and another only sends still shot and in most cases the still shot does not show the object that triggered motion. Also is happening with regular outdoor cams where some ok some not. Also same with indoor cams some ok some not.

Re: Nest no longer showing preview on outdoor cameras on iPhone

votnet — Sun, 30 Apr 2023 16:26:28 GMT

It started working for me now. There were no changes on my side, so must be something was wrong on server side.

Re: Nest no longer showing preview on outdoor cameras on iPhone

Jeff — Wed, 03 May 2023 21:32:42 GMT

Hi Pilwho21,

I just wanted to jump in real fast to see if you saw the replies here and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Re: Nest no longer showing preview on outdoor cameras on iPhone

Pilwho21 — Thu, 04 May 2023 03:06:04 GMT

It cleared up by itself today. Looks like Apple sent out a system update that may have fixed it.

Re: Nest no longer showing preview on outdoor cameras on iPhone

janthadeus — Sun, 07 May 2023 00:12:38 GMT

Hey folks,

votnet and Pilwho21, we’re glad to hear that! We appreciate the gesture. If you need help in the future, you know where to find us.

albevass, how’s it going? Still need our help?

I appreciate your help here, Jeff!

Thanks,

Re: Nest no longer showing preview on outdoor cameras on iPhone

albevass — Sun, 07 May 2023 11:49:02 GMT

Hi janthadeus. My issue also resolved itself without any action on my part.

thanks.

Re: Nest no longer showing preview on outdoor cameras on iPhone

Jenelyn_O — Sun, 07 May 2023 14:52:29 GMT

Hi there,

Chiming in — that's good to hear! I suggest you still monitor it. I'll keep this thread open for 24 hours, if anything comes up please let us know so we can further assist you.

I appreciate your help, Jeff and JT.

Best,

Jenelyn