topic Re: Old owner deceased - how to reset nest cam in Cameras and Doorbells

Old owner deceased - how to reset nest cam

Horses1234 — Thu, 04 May 2023 21:34:38 GMT

Hi,

I have the nest indoor wired generation 1 - doesn’t seem to have a reset button. The previous owner is deceased and cannot remove from the account. Support told me to unplug for 48 hrs but has not seemed to work - are there any other suggestions to get this onto my account?

Re: Old owner deceased - how to reset nest cam

RXShorty — Thu, 04 May 2023 22:13:51 GMT

Hi @Horses1234

According to the support page there is a reset button.

Locate the reset hole on the bottom of the camera head. It’s between the power cord and the camera neck.
Insert a paper clip, thumbtack or similar into the hole. Press and hold down.
- At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
- At 12 seconds, the status light will be solid yellow. When the camera begins resetting, you’ll hear a confirmation tone.
Release the button. Your camera will restore to its factory settings.
After the factory reset, your camera will appear as “Offline” in the app until you remove it.

Re: Old owner deceased - how to reset nest cam

MplsCustomer — Fri, 05 May 2023 00:51:14 GMT

Unfortunately, those are the instructions for the newer 2nd gen Nest Cam Indoor, not for the 1st gen camera.

"There is no factory reset button on Nest Cam Indoor, Nest Cam Outdoor, or Dropcam. To reset one of these cameras, simply remove it from your account." That's the Catch-22 dilemma this customer is caught in.

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-cam-indoor-wired%2Cnest-cam-or-dropcam

Re: Old owner deceased - how to reset nest cam

janthadeus — Wed, 10 May 2023 01:18:23 GMT

Hi folks,

Horses1234, checking in — have you tried the suggested steps shared by RXShorty? If so, how did it go? Let me know if you need more help.

I appreciate the help here, RXShorty and MplsCustomer!

Thanks,

Re: Old owner deceased - how to reset nest cam

Juni — Sat, 13 May 2023 01:42:58 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Regards,

Juni

Re: Old owner deceased - how to reset nest cam

janthadeus — Sun, 14 May 2023 02:59:44 GMT

Hey Horses1234,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for chiming in, Juni!

Best,