topic Re: Nest door bell (wired) - door bell stopped working in Cameras and Doorbells

Nest door bell (wired) - door bell stopped working

katandchad — Fri, 05 May 2023 04:53:29 GMT

Good evening, our nest door bell video works fine alone with the microphone and speaker. We have had it form a few years. Recently I realized the door bell is not working. It used to ring the mechanical doorbell (I believe) and would ring and announce recognized faces on our google puck speaker. I am unable to find any troubleshooting to correct this issue.

Re: Nest door bell (wired) - door bell stopped working

MplsCustomer — Fri, 05 May 2023 14:20:15 GMT

@katandchad

One common problem is that the internal battery in the Nest Hello doorbell fails after a year or two. (Yes, it has one!) When it fails, the doorbell goes offline for a minute whenever it is pressed. It's happened to all 3 of our Nest Hellos in succession. There is a workaround: if you turn off the "Indoor chime" option, then the doorbell no longer goes offline, but of course the doorbell chime then no longer works. But you can instead rely on "Visitor announcements" on your Nest Hubs, Nest Minis, or Nest speakers.

This is a very long thread on the subject, with over 1,000 replies:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-button-is-pressed/m-p/376777

A few customers have pried open their doorbell and replaced the battery with a 3rd-party battery, even though it's not designed to be replaceable:

https://www.ifixit.com/Guide/Nest+Hello+Battery+Replacement/131729

Re: Nest door bell (wired) - door bell stopped working

katandchad — Fri, 05 May 2023 16:08:35 GMT

Thank you so much for your time. That worked perfectly.

Re: Nest door bell (wired) - door bell stopped working

Jeff — Tue, 09 May 2023 17:19:56 GMT

Hey katandchad,

It looks like MplsCustomer was able to answer your question here. I just wanted to check in and see if there was anything else you might need or to see if you had any other questions. If so, just let me know and I'll be happy to help out as well.

Thanks,
Jeff

Re: Nest door bell (wired) - door bell stopped working

Markjosephp — Fri, 12 May 2023 20:31:44 GMT

Hi katandchad,

I'm checking back in — how's it going? Still need our help?

Regards,

Mark

Re: Nest door bell (wired) - door bell stopped working

katandchad — Sat, 13 May 2023 02:09:01 GMT

MplsCustomer was able to answer my question and the solution worked perfectly. Thank you, no further assistance needed.

Re: Nest door bell (wired) - door bell stopped working

Markjosephp — Sat, 13 May 2023 17:31:16 GMT

Hello katandchad,

Awesome! I'm glad to hear it was sorted out. It looks like we have come to a solution, so I'm going to lock this thread in 24 hours. If you have any other concerns or questions, please feel free to create a new thread.

Regards,

Mark