topic Re: Nest door camera recognizes the familiar faces ( that are already in the library) but without na in Cameras and Doorbells

Nest door camera recognizes the familiar faces ( that are already in the library) but without names

verysilent — Wed, 03 May 2023 19:11:35 GMT

Nest door camera recognizes the familiar faces ( that are already in the library) but without names

This means, the familiar faces that already in teh library have names

Next used to recognize the familiar face when it detects it and send out a notification with teh name of teh person that it finds in teh library of familiar names

Right now it only sends out a notification saying " Familiar face was detected" no names gives - although the name is in the library. It happens repeatedly to multiple people including myself -

Anyone can shed some light ?

Re: Nest door camera recognizes the familiar faces ( that are already in the library) but without na

simonbennett227 — Wed, 03 May 2023 20:44:41 GMT

Not got an answer but I'm here as I have exactly the same problem...

I'm hoping the someone has a solution that works for us!

Re: Nest door camera recognizes the familiar faces ( that are already in the library) but without na

verysilent — Sun, 07 May 2023 18:51:43 GMT

I opened a case with google support and they had to escalate to teh engineering team

After couple of days they were able to fix the issue.

Re: Nest door camera recognizes the familiar faces ( that are already in the library) but without na

zoeuvre — Wed, 10 May 2023 16:52:22 GMT

Hi folks,

@verysilent, I’m glad that everything has been sorted out.

@simonbennett227, what type of Nest Camera do you have? Also, do you have a Nest Aware subscription?

Please let me know, as I would be happy to assist and make sure you are good to go.

Best,

Zoe

Re: Nest door camera recognizes the familiar faces ( that are already in the library) but without na

simonbennett227 — Wed, 10 May 2023 19:01:14 GMT

Hi Zoe, I think that the same fix has been applied to mine as I'm now recieving the correct notifications.

Thanks,

Simon

Re: Nest door camera recognizes the familiar faces ( that are already in the library) but without na

Juni — Thu, 11 May 2023 01:31:46 GMT

Hi there,

I’m glad it is resolved now. I’ll keep this thread open for one more day. If you need further help, let me know.

Regards,

Juni